My name is Sonika and I specialize in guiding individuals who have checked the boxes of living a conventional fulfilled life, but still experience a sense of incompleteness, feeling stuck, and a longing for deeper purpose. My coaching services are tailored for those seeking to forge a deeper, personal and spiritual connection with themselves.I am your consciousness catalyst!

Owner, and Chief Seeker at mumukshu LLC.

Responsible for managing, planning, and the delivery of all of Guardian’s HR strategic outsourcing initiatives; transforming underlying processes, identifying automation opportunities, right-shoring and vendor solutions. Developing and delivering a sustainable and scalable HR Operating Model, optimizing operations, and developing strategic roadmaps for the Guardian HR.

My first challenge at Guardian was to optimize the end user experience and improve stability of our enterprise wide IT environment. I developed and implemented service standards and objectives for IT operations and led transformational service management activities that integrated IT and business needs. To ensure all stakeholders were heard, I formed a cross-functional leadership team. This team was instrumental in bringing critical needs to light and in providing a top down view of operational processes. It was also an invaluable resource for keeping staff informed of changes.Since then, I have led various service improvement initiatives in the areas of infrastructure and application availability, security, cloud migration, and event response. I have significantly streamlined operations while delivering service upgrades and improved transparency of IT operations.In May 2019, I moved to into the Identity and Access Management team and am excited to facilitate the management of access and security of our data. My passion for providing the highest level of IT service to our organization and our clients is equaled only by my zest for bringing people together. I am enthusiastic about building and retaining talent, capitalizing on the power of collaboration, and cultivating high-performing, independent teams.SELECTED ACHIEVEMENTS: IMPLEMENTED OVER 800 ENHANCEMENTS that cut costs, optimized business processes, and increased transparency. IMPROVED TRANSPARENCY & CONTROL by implementing service-level metrics, targets, and KPIs, and a new ITSM platform, ServiceNow, to digitize workflow. STREAMLINED OPERATIONS. Reduced length of change control meetings 42%. Facilitated faster approvals of 600 changes/month by adding ServiceNow to mobile devices of subscription-based portal. DELIVERED SERVICE IMPROVEMENTS. Reduced 90% of system outages to less than 1 hour. CULTIVATED LEADERSHIP. Promoted from within, built morale, and strengthened teams.

Initially, I was brought in as senior manager to enhance and optimize IT operations. I designed, developed, and led transformational enterprise wide projects that included implementation of ITSM policies and processes for incident, problem, and change management. IT performance was significantly improved and led to a seamless experience for business teams and end users with $0 added spend.Following my successes as senior manager, I was promoted to IT Director and had the opportunity to drive customer-focused, strategic global changes within the boundaries of SOX regulatory and audit requirements.SELECTED ACHIEVEMENTS: CREATED AN ORGANIZED, STREAMLINED, DISCIPLINED, COST-EFFICIENT OPERATION with more skillful employees, state-of-the-art ITSM policies and workflows, and a thoroughly documented organizational structure. CUT COSTS AND RAISED PRODUCTIVITY through automation and by decommissioning old technologies. INTEGRATED SERVICE IMPROVEMENTS that led to outstanding client data availability, reduced in-actionable alerts 90% and aged tickets 80%, and decreased incidents on troubles assets 85%. DEVELOPED RESOURCES by providing comprehensive training program to staff.

At BMS (via Alpha Consulting group), I planned, developed, and implemented a new IT Infrastructure Library (ITIL) and IT Service Management (ITSM) process. I incorporated best practices and strategically managed the concerns of all stakeholders including business line representatives, service delivery and technology teams, vendors, and other process owners.SELECTED ACHIEVEMENTS: COMPLETED IT INFRASTRUCTURE LIBRARY AND IT SERVICE MANAGEMENT PROJECTS on time and within budget of $5M-$6M. PROVIDED THOUGHT LEADERSHIP AND EXPERTISE while leading or participating on several cross-functional teams during the assessment studies. CHAIRED ADVISORY AND STEERING COMMITTEE BOARD MEETINGS and presented C-level status reports during project. POSITIONED ORGANIZATION FOR GROWTH AND FUTURE PROCESS IMPROVEMENTS.

As a quality assurance lead consultant, I oversaw multiple software development projects and client rollouts. I also managed on and offshore teams. In 2005, I was hired into the project management role and oversaw software implementation projects for pharmaceutical-industry clients including Bristol-Myers Squibb, Eli Lilly, and Sanofi Aventis. As manager, I handled all escalations and ensured complete customer satisfaction.SELECTED ACHIEVEMENTS: IMPLEMENTED STAND ALONE WEB-BASED APPLICATIONS FOR SALES FORCE AUTOMATION.  DEVELOPED AND INSTALLED sample accountability systems, data mart, operational data stores, organizational management, and other software products. DEVELOPED SOWs, PROPOSALS, BUSINESS REQUIREMENTS, AND RFPs. IMPLEMENTED MASTER DATA MANAGEMENT (MDM), project and program management software applying SDLC methodology.