• Designed and performed research activities to get clarity about the actual needs and expectations of users in-person training classes.• Create Persona and journey map based on customer insights gathered from research activities from receiving an enquiry until training commences to create seamless experiences.• Competitive analysis and comparison of value offer and pricing model.• Develop high-quality design deliverables and accompanying documentation to inform clarity on the user requirements.• Communicate customer journeys and required improvements on low-code platform efficiently and effectively to the key stakeholders.

• Designed, developed, and delivered user-friendly high-fidelity wireframes in Figma, to map user journey of a state-of-the-art XV Scanner, resulting in the creation of 30 interfaces which were prioritized for MVP development. (XV Scanner - the only scanner to capture full breath video from four different angles simultaneously)• Performed qualitative and quantitative analysis to create personalized customer journeys for clinical reports. Performed user-testing and iterations to enhance customer interactions and workflow efficiencies.• Created user journeys to better inform the business and key stakeholders to foster empathy about the user's needs to bring required improvements in the products. • Established Design Systems to align design consistency amongst various SaaS and Hardware radiology products. • Collaborated with team leads of frontend-backend software, hardware, clinical research, regulatory, and key stakeholders to gather valuable insights to solve complex concepts about radiology device interfaces and required outcome of initiated processes. • Developed high-quality design deliverables and accompanying documentation from kickoff to handoff, including personas, journey maps, user flows, wireframes, sitemaps, and prototypes.

• Enhanced interface workflow for the healthcare client.• Enhanced the workflow efficiencies after the usability testing for a road management company collaboratively with the software and marketing team. • Prepared questionnaire for quantitative research and gathered insights from different stakeholder to enhance user journeys.• Collaboratively develop and evolve the patterns and interactions for the design system.

• Supporting Design Manager, design team, and program managers closely to meet projects' objectives to create 20 journeys in 4-week remote design sprint workshops for a financial institute.• Producing wireframes, prototypes, and rapidly iterate on designs after the usability testing.• Collaboratively develop and evolve the patterns and interactions for the design system.• Translating user needs by measuring, monitoring, and analyzing quantitative and qualitative data to create/improve the best solution/experience for users.• Collaborate with cross-functional teams. • Delivering actionable customer insights via easy to understand, high-quality reports.• Preparing marketing content for Smash Mix Make, Collective ambition, Consequential Governance and Design Thinking after doing research and taking senior management team interviews.

Translating user needs into actionable solutions by designing intuitive digital experiences. To understand what makes an experience “good” we need to define what that means from the perspective of the user. Gaining practical experiences via a 13-week program; 4 simulated projects, 1 live client project. Worked to get a deeper understanding of UX Fundamentals. • Research - (Primary) understanding the user needs and (Secondary) market and industry research • Defining the problem and designing products that user needs • Ideating solutions based on research findings• Prototyping and testing to make sure the design is intuitive • Utilize visual design to make beautiful design products and recently worked on a service design project

• Lead the coordination activities to find the source of truth amongst various data custodians on the project to digitising the paper based manual processes• Verify, validate and update the information into the digital format• Accurate filing, retrieval and document management systems including scanning and soft copy filing to minimize paper files• General administration and office coordination duties• Effective diary management and timely response to bringing matters to the Senior Project Manager/Customer Service Team Leader

• Managed the administration of building construction/renovation contracts• Participate and support regular meetings with senior trades person• Plan and monitor overall cost by managing the workers schedule and material cost• Development and implementation of online booking request system• Assist in maintaining a safe work environment by reporting any incidents of unsafe work practices, sites/areas or equipment. • Manage the quotation process for various trades and select the preferred vendor to deliver the work

• Strong awareness of LIMS, GCP standard requirements and “Best-Practice” Quality Standards• Hands on experience in all the stages of specimen life cycle in hematology, bio-chemistry and microbiology functional units• Coordinate, perform, and interpret laboratory investigations, and implement any resulting corrective actions• Ensuring that test results are delivered within expected time frame and to provide feedback to Doctors/Nurses if tests are delayed or require another specimen• Ensure quality control and quality assurance of laboratory procedures• Perform regular quality control tests to validate instruments• Coordinate courier bookings, sorting and sending incoming/outgoing mail• Perform risk assessment investigations within the functional unit and oversees strategies to reduce identified risks• Proficient in creating reports, letters, graphs, and data entry• Maintaining general and temperature log books of freezers, fridge, centrifuge machines, printers, scanners and other machines used in the lab• Pro-actively manage, identify and report occupational health and safety issues, addressing identified issues and implementing risk reduction initiatives to remove potential safety risks when required• In service training- Infection control, Occupational Health and Safety, Fire-hazard