Soni Leituala Email & Phone Number

Improve student experiences by understanding their individual academic and social challenges to develop solutions that target their needs while meeting the goals of the school.Develop and conduct monthly training sessions that prepare associates and technical project leads for applying professional conflict resolution techniques.Provide constant mentorship to students to assist them with academic and behavioral challenges while offering creative methods to increase their success in their careers.Review, critique, and edit career materials for job seekers and coach them through improvement strategies to boost the impact of their resumes, LinkedIn profiles, and Github profiles.Identified an opportunity for student outreach within the graduate program and implemented outreach efforts to disengaged graduates that resulted in a 45%increase in job seekers.

Greater Salt Lake City Area

Trained, onboarded, and mentored team supervisors to establish consistent managerial standards, quality control, processes, and team-building approaches used to meet departmental and business objectives.Developed custom data-driven training programs for call drivers to improve the quality of customer experiences.Supported the scaling of a new 150+ employee contact center by assisting with employee onboarding and training, process development, and policy implementation.Oversaw the creation of team schedules that supported heavy call volumes while maintaining timely and professional customer service to callers.

Greater Salt Lake City Area

Collaborated with the training department to test approaches that accelerated new hire onboarding procedures and improved the quality of training.Developed and tested support models to increase departmental accountability, efficiency, and accuracy.Organized over 10 site-wide service projects to boost community engagement.Provided logistical guidance to prepare for quarterly company recognition program events.Led the Diversity and Inclusion initiative with a Pride+ inclusion group that reflected the company’s values of inclusion, diversity, and equity in the workplace.

Greater Salt Lake City Area

Completed and filed applications for Health Care ProgramSupported peers by answering questions and having an intensive knowledge of the programUnderstand Health Care topics, terms and process

Greater Salt Lake City Area

Successfully organized yearly student outreach program for high school students that encouraged college enrollmentManaged and gathered largest group of board members and club members everCreated a Pacific Islander Awareness Week with minimal funding and resourcesFacilitated conversations around diversity, inclusion and culturePartnered with Center of Ethnic Studies Association to increase club presence on campus

Greater Salt Lake City Areac

Organized campus events for Performing Arts EventsUtilized a yearly budget to create events that were of high attendanceSurveyed and implemented feedback for future events