Spearheading and driving the Agile transformation strategy across the organization,fostering a culture of continuous improvement and agility to enhance businessperformance and customer satisfaction. Leading change management efforts to support the adoption of Agile practices,addressing resistance and promoting a mindset shift towards agility and innovation. Developing and enforcing Agile governance standards, ensuring compliance withorganizational policies and industry regulations while maintaining flexibility andadaptability. Identifying potential risks and developing mitigation strategies, monitoring projectprogress regularly and proactively addressing any issues or obstacles that may arise,ensuring projects are delivered on time, within budget, and meet quality standards. Facilitating effective communication among project team members, stakeholders, andsenior management, providing regular status updates, conducting project meetings,and ensuring everyone is informed about project progress, changes, and decisions.

Spearheaded an international project under L1 relocation to the US and India,focusing on automating manual workflows. Coordinated efforts to drastically reduce human intervention by implementingautomated alerts and emails, automating dashboard analytics on Tableau, andlogging incidents and tracking RCA status through ServiceNow, this led to asignificant enhancement in business process quality and savings amounting tomillions of dollars. Engaged extensively with multiple Subject Matter Experts (SMEs) and collaboratedclosely with Project Management groups to ensure seamless project execution.

Provided expert consultancy on GWT/Gxt, Java, and WebServices technologies,guiding teams to optimize their implementation. Successfully led the transition of a project from vendor management to an in-housemodel, ensuring enhanced control and efficiency. Acted as Onshore Service Coordinator, driving the shift from waterfall to Agile ProjectManagement. Collaborated closely with business and UHG onshore teams tocapture, refine, and clarify requirements, defining clear scope and reviewingdeliverables.