 SSO Access: Managed and provided Single Sign-On (SSO) access, ensuring secure and streamlined access across multiple systems. User Creation: Responsible for the process of IAM user creation, including assigning roles, access keys and ensuring appropriate access levels. Role/Policy Amendments: Conducted and facilitated amendments to user roles and policies, ensuring they aligned with organizational needs and security requirements. KMS Key Allocation: Managed the allocation of Key Management Service (KMS) keys, ensuring proper encryption and adherence to security protocols. CPASS: Implemented and managed CPASS for centralized policy administration, ensuring secure access control and SAML-based authentication across cloud services.

1.Travel Management: End to end travel in coordination with the Travel Desk for flights, hotel, visa, forex, ground transportation, building access etc. 2.Calendar Management: independently manage complex calendars by prioritizing meetings, resolving conflicts, booking meeting rooms and arranging other logistics. 3.Expense Reports: Consolidation & timely submission of bills/expense statements. 4.General management Reports: Produce documents, reports and created forecast using Word, Spreadsheets. 5.Visitor Management: Front-end/independently managed senior level visits/international visitors, connect with India Visit teams. 6.Special Projects/Events: Program managed leadership projects and events like offsite, AHM / Townhall etc. 7.Admin Support: Assist LOB/Manager with admin support including meeting room facilitation; guest Wi-Fi and refreshment arrangements in coordination with admin/facilities & technical teams. 8.HR support: Managed the onboarding of New Joiners for Business Unit across all the location. 9.Internal/External stakeholder management. 10.Executed any miscellaneous tasks assigned by the Manager.

 Worked with NPOWER (utility process) for invoicing Gas and Electricity. PPDT (Prepayment Debt Transfer) process singly handled. Handled queries of UK utility providers. Implemented and updated process changes from the Onshore. Generated Daily & weekly reports for Onshore. Completed the Backlogs within given time. Successfully done the transition of the process to Bangalore.

Working as a part of British Airways World cargo Revenue Management Team. Handling Customer Queries from around the world for Cargo bookings. Doing Quality Checks for the process. Prepared Roster for the team. Helping in identifying training needs (refreshers and update sessions) bygiving valuable feedbacks. Prepared Work instruction Manuals. Given Training and shadowing to new staff. Achieved 100% productivity. Prepared Quality Checks Parameters. Helping for Process Audits. Prepared Question Papers for new and experienced staff. Implementing changes in the process as and when updated received from theclients.

Documentation Handling, Forwarding of cargo, Check sheet making, Cargo receiving,Auditing.

Documentation Handling, Arranging meetings, Calls handling, Preparing Manuals.