Shyam Soni Email & Phone Number

Provided administrative support with project management tasks and deliverables, ensuring smooth operations and timely completion of projects. Worked collaboratively with the internal team to triage tickets effectively, prioritizing based on urgency and impact on users, and escalated complex issues for resolution as needed. Documented and tracked responses to tickets, managed communications, and provided solutions to stakeholders, collaborating with the rest of the team to ensure… Show more Provided administrative support with project management tasks and deliverables, ensuring smooth operations and timely completion of projects. Worked collaboratively with the internal team to triage tickets effectively, prioritizing based on urgency and impact on users, and escalated complex issues for resolution as needed. Documented and tracked responses to tickets, managed communications, and provided solutions to stakeholders, collaborating with the rest of the team to ensure consistent and accurate information dissemination.Identified opportunities for improvement in the user support process, existing documentation, or system functionality, and collaborated with the internal team to implement enhancements, ensuring optimized user experience. Cultivated positive and productive relationships with users, fostering loyalty, trust, and satisfaction through exceptional service and support. Managed and executed basic technical tasks, including password resets, ensuring seamless user experience and system functionality. Show less

Toronto, Ontario, Canada

Collaborated closely with the Director of Business Analytics to ensure governance, quality assurance, and analysis of data assets, contributing to enhanced client relationships and informed business intelligence pipelines.Managed a pipeline of milestones, overseeing the timely preparation and compilation of monthly and quarterly reports with a focus on diligent review and quality control. Conducted comprehensive reviews of reports and forms to uphold quality, continuity, consistency… Show more Collaborated closely with the Director of Business Analytics to ensure governance, quality assurance, and analysis of data assets, contributing to enhanced client relationships and informed business intelligence pipelines.Managed a pipeline of milestones, overseeing the timely preparation and compilation of monthly and quarterly reports with a focus on diligent review and quality control. Conducted comprehensive reviews of reports and forms to uphold quality, continuity, consistency, and accuracy, achieving a 98% compliance rate with legislative requirements and standards.Worked directly with stakeholders identify business needs and provide effective solutions, fostering strong relationships and driving customer satisfaction.Utilized SQL and PowerBI to enhance data analysis capabilities, contributing to improved insights and decision-making. Built strong relationships with business unit leaders, effectively communicating project expectations and fostering collaboration.Demonstrated a growth mindset, continuously learning and seeking opportunities for professional development. Show less

Toronto, Ontario, Canada

Provided exceptional customer service as a frontline representative, ensuring a positive experience for guests through friendly greetings, and accurate order-taking.Managed cash transactions, processed payments accurately, and balanced cash registers to maintain financial accuracy and accountability. Prepared and assembled food and beverage orders according to Tim Hortons' standards and recipes, ensuring quality and consistency in products served to customers. Managed… Show more Provided exceptional customer service as a frontline representative, ensuring a positive experience for guests through friendly greetings, and accurate order-taking.Managed cash transactions, processed payments accurately, and balanced cash registers to maintain financial accuracy and accountability. Prepared and assembled food and beverage orders according to Tim Hortons' standards and recipes, ensuring quality and consistency in products served to customers. Managed drive-thru orders, efficiently taking orders, processing payments, and delivering orders accurately and promptly to ensure a seamless drive-thru experience for customers. Worked collaboratively with team members to ensure smooth operations during busy periods, supporting colleagues in their tasks and contributing to a positive work environment. Show less

Ahmedabad, Gujarat, India

At Kvalitat Technologies, we cater to innovative digital solutions. I bridged the gap between data insights and user experience, playing a pivotal role in transforming data into interactive, user-friendly web applications.Conducted comprehensive data analysis, interpreting complex datasets to inform business strategies and user experience enhancements. Worked closely with design and backend teams to integrate analytics insights into web applications, enhancing functionality and user… Show more At Kvalitat Technologies, we cater to innovative digital solutions. I bridged the gap between data insights and user experience, playing a pivotal role in transforming data into interactive, user-friendly web applications.Conducted comprehensive data analysis, interpreting complex datasets to inform business strategies and user experience enhancements. Worked closely with design and backend teams to integrate analytics insights into web applications, enhancing functionality and user engagement.Created interactive data visualizations that made complex data understandable and actionable for non-technical stakeholders. Developed several user-centric web applications that significantly improved user engagement and satisfaction.Enabled data-driven decision-making by providing actionable insights from user data, leading to more effective marketing strategies and product improvements. Streamlined front-end development processes, reducing project turnaround time and enhancing team productivity.My tenure at Kvalitat was marked by a passion for blending the art of design with the science of data, delivering solutions that not only meet business objectives but also provide an exceptional user experience. Show less

Postgraduate Degree, Business Insights And Analytics

Activities and Societies: Big Data, Hadoop, R Programming, Python, SPSS - Implemented SQL and Hadoop skills, while working on a group.

Bachelor'S In Computer Applications, Computer Programming, 8.1 Cgpa

Activities and Societies: Java, Python, C++. - Demonstrated coding skills in C++ by creating a Time Management System for a Logistics.