Soniya Bhatia Email and Phone Number

a) To improvise operational management systems, processes, and best practices to enhance efficiency and effectiveness.b) Managing and supervising the workforce, including task allocation, setting deadlines, and monitoring performance.c) Working collaboratively with all the internal stakeholders of all the departments (MKT, Admin, Product, Finance, HR, Events) to achieve operational goals.Leading and Motivating cross-functional teams, setting clear expectations and holding individuals accountable for results. d) Developing and implementing long-term operational strategies that align with the organizations overall goals and objectives. e) Overseeing multiple operational projects simultaneously to ensure that employees complete them on time, withing budget and to the desired level of quality.f) Playing the core part of every World Education fair or In-house fairs to ensure that it runs smooth.

a) Managing learners across Sri Lanka, Philippines, Indonesia, Malaysia,Myanmar, Vietnam, Bangladesh and India.b) To manage Ops team across countries and to ensure that team workers adoptand use tech tools like Power Bi Dashboards, SMS, LMS OmniLearn eLMS, MSteams, efficiently.c) To ensure that learners needs are appropriately identified, are supported intheir transition and make progress throughout their journey with us.d) To proactively evaluate existing services and develop new provision to ensurewe offer a responsive and high quality support service for learners.e) Liaison with all departments (IT, Compliance, Learning Management, Talentacquisition) to develop and monitor systems that support the provision of aseamless service to learners.f) Provide effective line management to the Learning Support Team. Ensuringthat all Learning Associates (Team) are monitored and reported on their KPI's.g) Lead and manage the strategic delivery of required plans and programs toenhance the student experience, satisfaction and success.

a) Lead and manage the strategic delivery of required plans and programs to enhance the student experience, satisfaction and success. b) Create and promote an environment in which students are inspired, prepared effectively for their future, and enabled to relate the skills gained to their future direction. c) Provides essential services such as admissions, registration, counselling, financial aid, health, housing and so on, in accordance with the mission and objectives of the institution. d) To prepare students for active participation in society. Lead and Monitor the famous student body of Academy namely "Plan Clan" and "Rotaract Club of Pearl Mumbai" to widen participation and promote equality, diversity and inclusion. e) Develop and maintain effective relationship with key stakeholders (Student, Faculties, Deans, HOD's, Student Societies, external bodies).

a) To oversee office operations, manage contracts and sub contracts, enrolment process, identifying and finalizing venue and adhering to industry regulations for PAN India. b) Manage new business interests, customer relation, customer expectations and handle changes in an appropriate way in conjunction with requirement for the project.c)To direct all project activities during the project establishment, execution and conclusion phase.Responsible for planning, setting up, executing projects, budget planning, control and ensuring that the project goals are met by ensuring that the business requirement are fulfilled. d) To develop organized functions and systems to monitor organizational performance. To create and implement a strategic business plan for profitable growth. e) To facilitate communication between divisional/national offices, ensuring clarity around policies, procedures, strategic goals, and performance management.

Developed long-term operational strategies. Worked very closely with senior management to meet company objectives. To Collaborate with executive-level management in the development of performance goals and long-term operational plans. Maximize efficiency and productivity through extensive process analysis and interdepartmental collaboration.Develop and implement guidelines for employee evaluations, recruitment, and promotion.Oversee employee productivity, training, and personal/career growth.Lead strategic initiatives to improve scalability, agility, and efficiency.Lead and manage teams.

a) Responsible for the overall business and human resource management of the Alliance, providing high level strategic advice to the Executive Director on business and resource planning, financial sustainability and compliance; and for leading the operations team.b) Ensuring clarity around priorities and goals for the entire functional area.

responsibilities included managing both the operations process, embracing design, planning, control, performance improvement, and operations strategy. Handled the West Region which consisted of almost 108 Franchises. Helping them in revenue generations with the help of school tieup's, seminars conducted, etc.

Direct responsibilities included managing both the operations process, embracing design, planning, control, performance improvement, and operations strategy.Manages day to day business of the operations department while balancing the responsibilities of various business lines such as business analysis, vendor, and risk management. Plays a significant role in long-term planning, project status reporting, and implementing change control processes.