Delivering process & technology solutions to government, healthcare, and SMB clients, leveraging low code/no code platforms such as Microsoft Power Platform(Power Apps, Power Automate, Power BI), SharePoint, and other productivity tools.

Innovation and Automation:Initiated, designed, developed, and launched the Global Ship Hold Center (GSHC), a pilot program demonstrating a forward-thinking approach to critical challenges in end-to-end global shipping hold/release processes.Strategically leveraged Power Platform tools (Power Apps, Power BI, Power Automate, SharePoint) to drive innovation and automation.Efficiency and Global Rollout:Successfully implemented GSHC, achieving worldwide usage across 40 countries/regions, including key areas such as Japan, China, Germany, Korea, Australia, USA, Canada, and Latin America. Highlights adaptability to diverse regulatory environments.Patient Safety and Compliance:Designed GSHC to ensure patient safety by streamlining communication of ship holds, a critical aspect of preventing potential risks to patients.Achieved Part 11 Compliance through DocuSign API, showcasing a robust commitment to maintaining high standards of compliance and data integrity in the healthcare domain.Risk Management:Lowered business and safety risks through GSHC by automating and streamlining approval and notification workflows, reducing potential errors and delays.Cross-Functional Collaboration:Positioned GSHC as a bridge across various functions, fostering collaboration between Supply Chain Management, Quality Assurance, Regulatory Affairs, Sales, Marketing, and Asset Management.Real-Time Visibility and Data Optimization:Designed and implemented GSHC to provide real-time visibility as a one-stop-shop, centralizing the point of entry and enhancing data collection processes.Leveraged and optimized real-time product inventory metadata from 100+ sites worldwide, currently siloed in various ERP systems, reflecting a strategic move toward data optimization.Trailblazing GxP Compliance:GSHC is on track to become the first GxP (validated closed system) in the organization developed on Power Apps, setting a precedent for future process improvement initiatives.

Enterprise Quality & Compliance/StrategySpearheaded the development and deployment of a standardized PPM (Project & Portfolio Management) application at JnJ, fostering cross-functional collaboration and enhancing visibility across segments, sectors, and functions.Key responsibilities included designing, building, and implementing the PPM tool, which encompassed idea intake, project initiation, real-time tracking, and generation of visualized reports.Built out automated workflows to seamlessly integrate external data sources, streamlining the process of triaging, evaluating, and prioritizing new ideas and projects. This involved collaborating with PMOs and Strategic leads to make informed decisions on feasibility, viability, budget approval, and overall project direction.Data Analytics, Insight, and Visualization Expertise:Developed and delivered PowerBI self-service reports catering to diverse user groups. These reports offered dynamic insights, ranging from high-level portfolio visuals to granular project details encompassing budget, cost, ROI/benefits realization, and dependencies.In summary, my role involved strategic PPM implementation and automation, optimizing decision-making processes, and leveraging data analytics to empower stakeholders with actionable insights for informed business transformations.

I conducted meticulous process assessments and gap analyses, delivering insightful recommendations that laid the foundation for new standardization efforts. Building out detailed roadmaps, I executed these strategies with a primary focus on dismantling data and project silos, bolstering work efficiencies, and optimizing resources within health plan data organizations dealing with intricate health insurance payer/payee/claims data.Key Achievements:Strategic Process Enhancement and Roadmap Execution: Orchestrated and implemented a comprehensive strategy for process improvement, including the development and execution of detailed roadmaps. This resulted in a significant reduction of data and project silos, fundamentally transforming the way teams approached their work. Leveraging my expertise in JIRA platform, I led the standardization efforts, revolutionizing how teams tracked and managed their tasks and projects to drive insights for the management team.Dynamic Metrics Presentation: Revolutionized the quarterly metrics presentation by transitioning from traditional, labor-intensive PowerPoint slides to a cutting-edge, real-time updating, and fully interactive Power BI dashboard. This not only saved valuable time for the team but also provided executives with an engaging and informative tool to monitor team progress, health plan account status, and support levels extended to internal teams and external customers.

Data Analytics, Insights & Data Visualization:Developed and implemented strategic data analytics initiatives, designing and constructing PowerBI reports and custom dashboards catering to leadership, executive, and board of governance groups.Produced impactful reports such as the "Health of the Organization Report," "Workload Utilization Report," and "Shift Commander's Report," utilizing operational performance data, call breakdowns, financial impact assessments of injuries/accidents, public engagement surveys, social media analytics, and officer workload data.Fostered a culture of accountability, transparency, and visibility through insightful data analysis, enabling informed strategic decision-making processes.Business Transformation and Organizational Efficiency:Executed business transformation initiatives aimed at enhancing organizational efficiency through innovative solutions.Led the design, creation, launch, and maintenance of digital products and solutions, utilizing tools such as SharePoint, PowerApps, PowerAutomate, etc.Led the comprehensive digitization and automation of manual paper-based forms, resulting in substantial time savings, heightened accuracy, and enhanced service delivery to our employees.Orchestrated the transition from manually filled and physically routed forms to streamlined digital processes, mitigating the risk of lost or misplaced paperwork and optimizing overall processing efficiency.Collaborated with internal stakeholders to identify process limitations and inefficiencies, providing strategic recommendations for improvement and ensuring the adoption of best practices in pursuit of organizational excellence.

Data Analytics:Leveraged a robust suite of data tools, including SQL, Power BI, Google Sheets, and Excel, and JIRA to meticulously track, analyze, and visualize project data. Crafted insightful reports and dashboards to distill complex information into actionable insights for stakeholders.Sprint Management / Scrum / Agile:Led the creation, triage, and scoping of JIRA tickets for product designers and QA testers by adeptly gathering and documenting business and technical requirements. Orchestrated the monthly sprint board, meticulously overseeing workload and priorities from inception to deployment and month-end closure.Problem Solving/Communication:Initiated and facilitated effective communication across diverse departments, such as Compliance, Content, and Engineering, through well-organized ad-hoc meetings. Proactively engaged with jurisdictions, including states, counties, cities, and townships, to extract additional requirements and clarifications, ensuring seamless translation back to the team.Program Management / Project Management:Drove the management and coordination of multifaceted Engineering programs and projects, demonstrating a keen ability to identify stakeholder impacts and navigate through potential blockers. Methodically documented project details and progress on Confluence/Wiki, supplementing these records with visually compelling overviews and summaries for stakeholders. Established best practices and operational guidelines, complemented by conducting training and how-to sessions for the team.

Microsoft Campus Refresh-I consulted and interacted with internal stakeholders to identify impact, priorities, and requirements of the project. -I ytilized all Microsoft product tools, including but not limited to Visio. PowerBI, SharePoint, OneNote, Excel, to create user diagrams, ERDs(Entity relationship diagrams), flow charts, process documentations, operational guidelines, and workflows. -I participated in the program management cycle and Software Development Life Cycle by assisting the Technology Program Manager on coordination of meetings, communication emails, and project management via SmartSheet.

-Product owner for a team that built a responsive web application with automation of managing data worth of 5+ physical binders(1000+ pages of data total) for Mechatronics lab instructors to utilize in teaching environments-I consulted with clients for every sprint iteration, providing product demo, features update, and progress.-I participated in designing the database architecture and data integrity for the application.

-I provided technology solutions to make business processes throughout the Global Client Service Delivery team more effective and efficient. -I supported the BPS team during all phases of the Agile project life cycle including business requirement reviews, functional requirement documentation, development, testing, implementation, enhancement work. -I worked on multiple projects concurrently supporting various teams: Compliance, Performance, Accounting, Project Management, translating their business efficiency needs into technical tasks. -I developed a total of 5+ VBA Applications and 7+ workflows, generating total annual saving of 100+ hours.-I gave product demo presentations, tool trainings, product support to the users. -I collaborated with lead analysts and project managers on creating and maintaining ETL workflow process for manager holdings data via Informatica Power center tool

Client: Bryan Hendrick, FounderI built a fully responsive and interactive web application for a local B2B landworks company, Cascadian Landworks. The application allows the clients to access the status of Cascadian Landworks’ scope of work from time of acceptance to post work completion.I was responsible for back-end coding, database testing, routing and database functions while implementing Agile Scrum Practices.- Built using PHP, SQL, JQuery/Ajax, JavaScript, Bootstrap framework, and HTML/CSS

Concert choir, rehearsals, accompaniment for soloists