Soniya Sherpa Email & Phone Number

Remote

Remote

Remote

My KRAs:- Providing technical support, troubleshooting, and handling escalations to ensure a seamless customer experience. I leverage my strong technical skills and problem-solving abilities to resolve issues promptly and effectively.- Conducting comprehensive product training sessions for customers to ensure they get the most out of our products. By tailoring training programs to meet individual needs, I help customers become product experts, ultimately driving customer satisfaction and retention.- Collaborating with the product and engineering team to create a comprehensive knowledge base that empowers internal and external stakeholders to find the information they need quickly and easily. By organizing and managing knowledge in a user-friendly way, I contribute to the organization's success and productivity.- Facilitating client onboarding and training sessions to ensure a smooth transition to our products and services. By working closely with clients to understand their unique needs and challenges, I help them achieve their goals and become valuable long-term partners.- Delivering internal team product training sessions to equip colleagues with the skills and knowledge they need to be effective in their roles. By creating engaging training materials and facilitating interactive sessions, I help build a culture of learning and development within the organization.

Remote

About Airmeet:Airmeet is a leading virtual events platform that provides a wide range of features to host webinars, seminars, and conferences. With unique features like virtual lounges, tables, and booths, Airmeet offers a truly immersive and engaging experience to attendees. Visit airmeet.com to explore our platform and see for yourself why we're one of the best in the industry.Airmeet has been recognized on the G2 Spring Report 21 for our outstanding event management and webinar features. We're proud of the recognition and continue to work hard to make Airmeet the best virtual events platform available.P.S. We're also one of the best organizations to work for!My key result areas (KRAs):Providing technical support, troubleshooting, and escalations to ensure that our customers have a seamless experience on our platform.Conducting customer product training to help users get the most out of our platform and its features.Collaborating with the product and engineering teams to create a comprehensive knowledge base that provides helpful resources and guides for our users.

India

About Kinpot:Kinpot is an e-commerce startup that connects Indian artists with a global audience through the sale of handmade crafts and portraits. Our mission is to promote the rich cultural heritage of India and empower local artisans by providing them with a platform to showcase their work and earn a sustainable income.My key performance areas (KPAs):Conducting research to identify potential artists, collaborators, and market prospects. By staying up-to-date on industry trends and best practices, I help Kinpot make informed choices that drive positive outcomes for our business and our artists.Planning and executing effective strategies to maximize sales and revenue for Kinpot. By developing comprehensive plans that take into account our business goals, budget, and resources, I help ensure that we meet our targets and achieve success.Implementing successful SEO strategies to improve our website's visibility and attract more customers to our platform. By optimizing our online presence, I help drive traffic to our website and increase conversions.Creating engaging and informative content that showcases our artists' work and highlights their stories and experiences. By producing compelling content such as blog posts, product descriptions, and social media posts, I help build a strong brand identity and connect with our audience.

New Delhi Area, India

About SHEOWS:SHEOWS is a non-governmental organization dedicated to helping destitute elders find a home. Many of these elders have been abandoned by their families, forgotten, or looked down upon by society. During my time at SHEOWS, I was deeply moved by the resilience of the elders we serve. Meeting with each of them, listening to their stories, and sharing them on the website, brochure, and pamphlets was a favorite part of my internship. Through their stories, I witnessed their strength and perseverance in the face of adversity, and it was a truly touching and precious experience.My key performance areas (KPAs):- Researching and analyzing data to inform our organization's strategies and decision-making processes. By staying up-to-date on industry trends and best practices, I help our team make informed choices that drive positive outcomes for our elders.- Implementing effective SEO and SEM strategies to improve our website's visibility and attract more donors and volunteers. By optimizing our online presence, I help raise awareness of our cause and expand our reach.- Conducting fundraising campaigns and events to secure the financial resources we need to continue providing vital services to our elders. By developing creative and impactful campaigns, I help generate donations and support for our cause.- Creating compelling content that engages and inspires our audience, including writing articles, producing videos, and designing marketing materials. By telling the stories of our elders and showcasing their experiences, I help raise awareness of our cause and generate support for our organization.- Capturing high-quality photographs that document the lives of our elders and the impact of our programs. By using my skills in photography and visual storytelling, I help showcase the incredible work we do and inspire others to get involved.

Bachelor'S Degree, Computer Science

Dental Assistant, 4.0/4.0

Activities and Societies: International Conversation Table, Dance Group.

Bsc. Nursing

High School, 4.0

Activities and Societies: Stock Market Game (SIFMA), Cheerleading, American National Honor Society, Participated in school Drama, Choir.