Sonja Brown's Location
New Alexandria, Virginia, United States, United States
Sonja Brown's Contact Details
Sonja Brown work email
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Sonja Brown personal email
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Sonja Brown phone numbers
About Sonja Brown
With over two decades of IT support and training experience in the legal sector, I have refined my abilities in crafting and delivering technology training programs. My expertise includes creating e-learning content, managing learning management systems, and offering high-level support and coaching. This has equipped me to significantly enhance technology adoption and proficiency across the firm.
Sonja Brown Work Experience Details
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Independent ContractorQuadrangle Development Limited Jan 2024 - PresentDeliver onsite training sessions for groups and individuals on Microsoft applications, ensuring comprehensive understanding and practical application of the software. Develop product training materials and other resources as needed to support the learning process.Conduct training sessions both remotely and deskside, adapting to the needs of the participants and ensuring effective delivery of content. Provide follow-up support to reinforce training, addressing any questions or challenges that arise to ensure continued proficiency and confidence in using Microsoft applications. -
Technology TrainerBrown Rudnick Llp Nov 2022 - Dec 2023New York, Ny, UsPrimarily responsible for delivering new hire and ongoing training classes. Collaborate closely with the Technology Training Manager to develop and sustain training initiatives and programs aimed at fostering employee growth and development.Provide support and assist in creating and maintaining training materials, including e-learning content (using iSpring), end-user documentation, workflows, and house-styled reference guides.Manage the Firm's Learning Management System, including tasks such as creating courses and learning paths, user maintenance, scheduling training sessions, and organizing classroom agendas. -
Independent ContractorWade Grimes Friedman Meinken Leischner Pllc Jun 2021 - Sep 2021Alexandria, Virginia, UsResponsible for formatting information for internal and external communications, including writing and editing emails, drafting memos, and preparing letters. This role involves screening and directing phone calls, distributing correspondences efficiently, and ensuring effective communication flow within the organization.Organize and schedule meetings, including coordinating Zoom meetings, to facilitate seamless collaboration among team members. Additionally, provide support for accounting and billing tasks, ensuring accurate and timely processing of financial information.Collaborate with various departments to ensure consistency in communication standards and maintain a high level of professionalism in all written and verbal correspondences. This includes managing complex schedules, prioritizing tasks, and assisting with administrative duties to support the smooth operation of the team. -
Independent ContractorQuadrangle Development Limited Jan 2020 - Mar 2020Deliver onsite training sessions for groups and individuals on Microsoft applications, ensuring comprehensive understanding and practical application of the software. Develop product training materials and other resources as needed to support the learning process.Conduct training sessions both remotely and deskside, adapting to the needs of the participants and ensuring effective delivery of content. Provide follow-up support to reinforce training, addressing any questions or challenges that arise to ensure continued proficiency and confidence in using Microsoft applications.Collaborate with team members to continuously improve training programs, incorporating feedback and staying updated on the latest features and best practices. This approach ensures that training remains relevant and effective, empowering employees to maximize their productivity and efficiency.
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It Learning SpecialistHogan Lovells Dec 2013 - Jan 2020Washington, Dc, UsProvide comprehensive training to firm personnel on software applications developed or customized by the firm's IT staff, ensuring that all users are proficient and confident in their use.Plan, design, and develop a wide range of training materials, including class training resources, quick reference guides, FAQs, online learning materials, and other instructional documents. Maintain these materials to ensure they are up-to-date and relevant, facilitating effective learning experiences.Assist in the development and maintenance of training curricula, including course descriptions, class schedules, evaluation criteria, learning paths, and attendance records. Utilize the firm's learning management system to organize and manage these elements, ensuring a structured and efficient approach to training.Collaborate with the IT staff and other departments to identify training needs, continuously improve training programs, and support the overall development and growth of firm personnel. This ensures that employees remain well-equipped to leverage the firm's software applications effectively. -
Training SpecialistU.S. Department Of Agriculture Feb 2013 - Apr 2013Participated in the Department of Agriculture's migration from Windows XP to Windows 7, and Office 2007 to Office 2010.Trained and designed instructions for end-users on: Safeboot Encryption Software; Thycotic Email Password Reset System; McAffee Encrypted USB Biometric Thumb Drive.Lead the regular status meetings, prepared meeting minutes and created and edited documents. Created all user training, managed QA aspects of the project and prepared frequently asked questions.Conducted computer training needs assessment by collecting information pertaining to work procedures, work flow, understanding job-specific functions and tasks.Provided support to end-users by phone and floor support on issues relating to the migration.
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Training SpecialistU.S. Coast Guard Oct 2010 - Dec 2012Washington, Dc, UsWorked as a member of a professional software training team of five, providing support via classroom application training, walk-ins, telephone, email, and one-on-one on Microsoft Office 2007 and Adobe Design application training.Trained more than 500 Coast Guard personnel on basic to advanced levels of Microsoft and Adobe Design software, receiving glowing class evaluations on my patience and instructional method.Providing support on all equipment in the on-site learning facility including scanning, laminating, binding and creating and printing posters. Assisted Government personnel to develop, update, and revise training curriculum outlines, lesson plans, and course listings about subject matter and any additional newly developed courses. -
Is Training Support SpecialistKeller And Heckman Llp 2006 - 2010Washington, District Of Columbia, UsConducted basic to advanced classroom and web-based computer and systems training for attorneys and support staff on firm installed software and other training requirements. Provided consulting services to end-users in order to help them devise solutions to PC-related problems and projects.Actively involved in technology projects including software application upgrades and roll-outs.Recommended and developed format for technical documentation for classroom and individual projects.Coordinated and scheduled new and advanced training classes as needed. -
Trainer/Technical Support SpecialistPatton Boggs Llp 2004 - 2006Cleveland, Ohio, UsConducted a variety of training courses for attorneys and staff using a variety of delivery methods (e.g., classroom training, one-on-one training and computer based training).Developed training standards, materials, lesson plans and class schedules for new and existing attorneys and staff.Covered the day-to-day operations in the Technical Support Center including receiving incoming user support calls, documenting those calls and resolving the issues in a timely fashion.Provided software assistance to the regional offices. -
Senior Applications AnalystArent Fox 2001 - 2004Washington, Dc, UsTrained new and existing employees on firm installed software.Supervised the installation, training and troubleshooting of the Blackberry Wireless devices.Received incoming user support calls and documented those calls in the Heat call logging system.Supported users "desk side" to resolve software and hardware problems.
Sonja Brown Skills
Training
Troubleshooting
Windows 7
Outlook
Sharepoint
Software Documentation
Technical Support
Technical Writing
Microsoft Office
E Learning
Software Installation
Windows Xp
Instructor Led Training
College Recruiting
Applicant Tracking Systems
Program Management
Adobe Creative Suite
Sharepoint Designer
Hardware
Indesign
Adobe Acrobat
Government
Sonja Brown Education Details
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Howard UniversityCommunications
Frequently Asked Questions about Sonja Brown
What company does Sonja Brown work for?
Sonja Brown works for Quadrangle Development Limited
What is Sonja Brown's role at the current company?
Sonja Brown's current role is Technology Trainer.
What is Sonja Brown's email address?
Sonja Brown's email address is so****@****lls.com
What is Sonja Brown's direct phone number?
Sonja Brown's direct phone number is (202)-434*****
What schools did Sonja Brown attend?
Sonja Brown attended Howard University.
What skills is Sonja Brown known for?
Sonja Brown has skills like Training, Troubleshooting, Windows 7, Outlook, Sharepoint, Software Documentation, Technical Support, Technical Writing, Microsoft Office, E Learning, Software Installation, Windows Xp.
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