Sonja Carlyle

Sonja Carlyle Email and Phone Number

Retail Manager at The Bake Shack @ The Bake Shack
queensland, australia
Sonja Carlyle's Location
Bay of Plenty, New Zealand, New Zealand
About Sonja Carlyle

I am a committed and self-motivated Culinary Professional, with 9 years’ experience in the Pasty/Baking and food service arena. Passionate about delighting customers with creative and tasteful dishes, I lead by example in providing excellent customer service, and products or services that meet and exceed expectation. Experienced in front of house (FOH) and back of house (BOH) staff management and operational leadership, I can be relied upon to deliver innovative menu options; optimise complex schedules and workloads; consistently drive high quality delivery and confidently delegate tasks whilst ensuring overall health, safety and hygiene compliance.An intuitive and highly organised leader, I am able to interact effectively with people of various cultures and backgrounds, harnessing individual strengths to collectively achieve business objectives in challenging and deadline-driven environments. I strive to uphold the values of mutual respect, integrity, accountability, and the promotion of a positive working environment. Noteworthy Accomplishments:- Recipient of multiple Employee of the Month awards- Acknowledged for offering the best client service as an Advisor for Gravity Consulting Services

Sonja Carlyle's Current Company Details
The Bake Shack

The Bake Shack

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Retail Manager at The Bake Shack
queensland, australia
Website:
bakeshack.com.au
Employees:
5
Sonja Carlyle Work Experience Details
  • The Bake Shack
    Retail Manager
    The Bake Shack Jul 2019 - Present
    Mt Maunganui
    View
  • Ukweza Holdings & Sodexo
    Pastry Chef/Catering Manager : Unit Manager
    Ukweza Holdings & Sodexo Nov 2015 - Jan 2019
    South Africa
    • Leading the catering team at a large multi-national company (Derivco), providing catering services for 1,400 employees• Leading the daily menu/meal planning for all food and beverage options across the site, including:­ - Buffet­ - Sandwich bar­ - Salad bar­ - Coffee shop­ - On-line store­ - Catering for functions• Overseeing staff scheduling, coverage and workload management• Ensuring all food and beverage stations operate in accordance to the required company, quality and safety standards• Providing both front of house (FOH) and back of house (BOH) management, overseeing the delivery of a multi-levelled team, including:­ - 45 food service assistants (F.S.A.)­ - 1 executive chef­ - 2 store controllers­ - 1 administrative assistant• Delivering HR requirements, including:­ - Assisting with recruitment­ - Performance management and dispute resolution­ - Staff training and development, utilising individual development planning• Liaising with clients, providing exceptional customer service and, when required, addressing and efficiently resolving customer complaints
  • The Oyster Box Hotel, Red Carnation Group
    Pastry Chef
    The Oyster Box Hotel, Red Carnation Group 2014 - 2015
    Durban Area, South Africa
    • Assisting with Mise en place• Preparing cakes and petit fours for High Tea events• Producing desserts for the a la Carte menu, and special functions such as weddings• Making bread rolls on a daily basis• Training trainees from various hotel schools Key Achievement:- Appointed by the Oyster Box Hotel as Chef de Partie (Pastry) after completing the practical component of my Pastry Chef Diploma at the same establishment during 2014
  • The Oyster Box Hotel
    Pastry Chef (Cdp)
    The Oyster Box Hotel 2014 - 2015
    Umhlanga Rocks, Durban
  • Cupcakechick
    Self Employed
    Cupcakechick 2002 - 2014
    South Africa
  • Ushaka Marine World
    Functions Co-Ordinator
    Ushaka Marine World 2010 - 2011
    Durban Area, South Africa
    • Liaising with clients, understanding their requirements and establishing an operational plan• Booking venues and engaging with vendors• Managing all setup requirements, menu options, etc.• Ensuring that the function achieves and exceeds client expectations• Available for the duration of the event to greet guests on arrival and to address any changes or issues quickly and effectively
    View
  • Gravity Consulting Services
    Financial Advisor
    Gravity Consulting Services 2005 - 2008
    South Africa
  • Pearl Guarding Services Cc
    Co-Owner
    Pearl Guarding Services Cc 2002 - 2005
    South Africa
  • Badges, Plaques And Signage Cc
    Co-Owner
    Badges, Plaques And Signage Cc Sep 1996 - Jun 2002
    South Africa
  • Self Employed
    Home-Based Baker
    Self Employed Apr 1991 - Sep 1996
    South Africa
  • Aftabak Forwarding Services
    Forwarding Agent
    Aftabak Forwarding Services Jul 1986 - Jan 1988
    South Africa

Sonja Carlyle Skills

Catering Hospitality Management Food Safety Public Relations Management Customer Service Food And Beverage Event Management Hospitality Industry Interpersonal Skills Service Delivery Baker Pastry Event Planning Baking Chef Team Building Training ***** Hotel Hotel Corporate Catering Interpersonal Leadership Empathy Self Starter Collaboration Problem Solving Relationship Management Goal Oriented Leadership Mentorship Delegation Coaching Articulate Communicator Planning Prioritisation Process Improvement Decision Making Customer Focused

Sonja Carlyle Education Details

  • International Hotel School (Christina Maartens)
    International Hotel School (Christina Maartens)
    Chef De Patisserie Diploma
  • Natal Technikon
    Natal Technikon
    Public Relations/Image Management, Chef

Frequently Asked Questions about Sonja Carlyle

What company does Sonja Carlyle work for?

Sonja Carlyle works for The Bake Shack

What is Sonja Carlyle's role at the current company?

Sonja Carlyle's current role is Retail Manager at The Bake Shack.

What schools did Sonja Carlyle attend?

Sonja Carlyle attended International Hotel School (Christina Maartens), Natal Technikon.

What skills is Sonja Carlyle known for?

Sonja Carlyle has skills like Catering, Hospitality Management, Food Safety, Public Relations, Management, Customer Service, Food And Beverage, Event Management, Hospitality Industry, Interpersonal Skills, Service Delivery, Baker.

Who are Sonja Carlyle's colleagues?

Sonja Carlyle's colleagues are Kamalpreet Singh, Sammy Cosgrove.

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