Sonja Evans Email & Phone Number

Atlanta, Ga

• Collect and evaluate data for inventory management• Analyze sales trends enabling forecast of future inventory requirements• Identify and facilitate improvements to processes• Direct inventory management activates with warehouses• Verify electronic encoding formats for various merchant specifications

• Communicated effectively with internal and external stakeholders on TLW Forms request• Developed TLW Forms using customer specifications and electronic templates 810, 820, 830, 846, 850, 855, 856, documents• Analyzed clients’ E-Commerce specifications and map data to generate the EDI form• Validated forms developed by other team members• Performed RCAs on various TLW Forms issues• Performed gap analysis and converted maps from on version to another as per customer/business requirements

• Established new customers’ repositories on Tandem, Ivas, and Inovis Works using different protocols (Async, Bisync, TCP/IP and SNA)• Coordinated, planned and implemented customers’ Van migrations, such as, EDS, Chryslers to EDI Standards: EDI X12(ANSI)• Assisted in the production support for existing clients• Created documentation on new setups and configuration• Tested end-to-end communications• Tested and implemented solutions to meet business needs, collaborated with cross –functional teams and 3rd party service provides to develop integrated solutions. • Educated and counseled clients regarding network, industry protocols, and data routing

Alpharetta

• 1st level help desk and customer support for SNA, Bisync, Aysnc, and FTP connectivity• Assisted customers with setups and correcting errors on Network • Restored data and backup data on the network• Engaged management to suggest system design improvements and resolutions of problems• Created training documentation for new employees• Trained over 30 new employees on the network help desk

Greater Atlanta Area

●Performed In-Charge functions (Preventive and customer requested escalations)●Monitored call volume as related to employee coverage; handled customer-related issues as needed●Reviewed RRC and ADSL ticket queues to insure proper resolution●Provided 1st level technical support for desktop issues in an NT/Novell based environment●Supported the BellSouth’s proprietary applications●Generated daily reports of all incoming calls●Produced monthly reports on all ASW and dropped calls●Accumulated data from major outages and prepared reports and spreadsheets●Recorded trouble tickets in Vantive

Master Of Science - Ms, Life Coach

Master Of Business Administration (M.B.A.), Entrepreneurial And Small Business Operations

Bachelor Of Business Administration (B.B.A.), Management Information Systems, General