Sonja Fee Email & Phone Number

Irvine, California

Responsible for developing and increasing high level travel agency and corporate relationships.Includes the promotion of the oneworld alliance/Joint Business partners within preferred accounts.Key responsibilities & achievement include:Negotiating corporate contracts.Ensuring premium revenue growth by account year over year.Maximizing market share within accounts.Acting as internal advocate & business consultant for customers.Monitoring clients’ real time travel to ensure a seamless experience.Consistently maintain 100% retention rate for corporate and travel agency clients.Cited by superiors for outstanding team efforts and exemplary top sales & management skills.Charitable liaison for Komen Cancer, Cystic Fibrosis, Pacific Symphony & Snowball Express.

Responsible for answering general sales calls. Was promoted to the International Desk, thenAAdvantage Reservations Desk, then Flagship Desk, handling sales agency calls & issues.

Responsible for answering general sales calls. Was promoted to the International Desk, thenAAdvantage Reservations Desk, then Flagship Desk, handling sales agency calls & issues.

Responsible for oversight & compliance of all new, recurrent and FAA/regulatory training.Conducted training classes and maintained records of all new hires and existing agents.Managed training staff, organized class schedules and logged training activities.

Responsible for oversight & compliance of all new, recurrent and FAA/regulatory training.Conducted training classes and maintained records of all new hires and existing agents.Managed training staff, organized class schedules and logged training activities.

Responsible for operating a successful ticketing office where passengers would come in andtransact the purchase and reissue of tickets and obtain boarding passes.

Responsible for operating a successful ticketing office where passengers would come in andtransact the purchase and reissue of tickets and obtain boarding passes.