Sonja Hartmann Email & Phone Number

Kansas City, Missouri, Vereinigte Staaten Von Amerika

Vienna, Austria

At this Position:I developed expertise in devising budget for keeping pertinent business expenses below the upper limit. Collaborated with affiliated companies, negotiated pricing, and secured ideal business deals for required services. My most celebrated achievement at this job was to generate reports and coordinate overall operational functions through utilization of Property Management System (PMS). One of my key responsibilities as Front Office Manager was to enhance participants’ skillset by delivering and delivering effective training programs to front desk team. I was recognized for ensuring adherence to predefined quality standards for delivering quality reservation and customer service.Following are my key achievements:♦ Spearheaded successful front desk team of 10 members for flawless day-to-day front office operations.♦ Mitigated performance errors by ensuring compliance with Standard Operating Procedures (SOPs) and internal standards, while overseeing front desk services.♦ Increased organizational revenue by evaluating room status reports and improving room occupancy rate.♦ Improved guest satisfaction through identification of customer requirements and distribution of rooms accordingly.♦ Executed routine inventory checks for maintaining optimal stock levels and avoiding stock outs.♦ Avoided legal penalties by updating PMS functionality in adherence to city/state tax percentages and invoice requirements.♦ Automated transfer of online booking into PMS by introducing direct booking system in collaboration with Revenue Manager and Service Provider.♦ Improved internal communication among management and team members by implementing Hotel Kit.♦ Enhanced room occupancy rate above 85% and kept Hotel am Stephansplatz among top 5 hotels of Vienna.

Vienna, Austria

During my stay at this job: My proudest achievement at Lindner Hotel Am Belvedere was to develop result-driven workforce by orchestrating all stages of recruitment process. I was at the helm of the affairs for improving client satisfaction by resolving customer escalations within meaningfully short period of time.Following are highlights of my key achievements as Front Office Manager:♦ Improved digital footprint and boosted brand awareness by responding to customer inquiries across multiple online hotel review portal.

Vienna, Austria

Following are Responsibilities that I performed here:Diversification of employee skillset through identification of training needs and assignment of online Lindner courses was my best work at this job. I’m still proud of enhancing service quality through analysis of routine guest reviews and implementation of corrective actions. I ensured compliance with predefined rules by preparing and implementing training manual, detailing standardized operational procedures. Following are accomplishments at Lindner Hotel Am Belvedere:♦ Secured 25 nonrefundable rooms bookings per day by finalizing long-term contract with airline client.♦ Improved customer engagement rates up to 100% by responding to online guest reviews.♦ Transformed customer service experience by performing responsibilities above and beyond job description.♦ Won two employee of month and one employee of year award for delivering exceptional performance in fast-paced team environment.