Sonja Hines Email & Phone Number

Warner Robins, Georgia, United States

Responsible for providing case management services to

Dublin, Ga

Perform a variety of sales and customer services at a retail window such as maintaining sufficientinventory of and selling stamps, stamped paper, other retail products and services and usingcomputerized system, accept and deliver packages and accountable mail; issue and cash foreignand domestic postal money orders; accept and respond to customer claims and inquiries, andprovide information to the public regarding postal regulations. Provide sales and customer service support by greeting customers and determine special interests and refer to sales and promotional programs; offer assistance in product selection; provide special assistance; and answer customer inquiries when needed. Provide product and service information to customers, inform customers regarding special offers; suggestive selling related merchandise; promote products based on customer needs. Provide additional information regarding product features and services. Handle and process customer purchases and returns relating to products and services and use apoint of sale system. Assist customers with transactions. Maintain appearance of store by setting up, arranging, and replenishing displays and merchandise racks; ensure display and selling areas, workstations, and storage areas are presentable to customers. Verify presort and bulk mailings of all classifications, computing and maintaining on a current basis mailers; credit balance. Rent post office boxes, receive rental payments, conduct reference checks, and complete related forms. In addition, assign and clear accountable items and distribute mail as required.

Camp Buehring, Kuwait

• Supervises recreation facilities, programs, services and a diverse, multi-cultural work force in providing contractual requirements to the community. Supervises the activities of a diverse staff within MWR recreation operations. • Interviews and recommends candidates for open positions. Coaches staff on a daily basis, for training, problem-solving and continuous improvement. Prepares performance appraisals as required. Recommends employees for recognition and incentive awards. Prepares and issues disciplinary action when appropriate. Recommends termination or contract non-renewal, as appropriate.• Plans, develops, implements and evaluates comprehensive recreation programs and services. Continuously monitors and evaluates the efficiency and effectiveness of service delivery methods and procedures. Ensures a high level of program standards are upheld and followed.• Conducts training of staff in all Recreation facilities operations covering job skill orientation and development, work procedures, customer service, safety, fire and emergency procedures, Performance Work Statement / Technical Exhibits / contractual requirements, facilities security, property control, supply management and cross-training within MWR. • Assigns and delegates functions, tasks, projects and special assignments to subordinates. Employs a collaborative approach to foster open communication among team members; conducts regular team meeting to focus and engage staff members.• Maintains and controls property assigned to functional areas. Utilizes knowledge of lifecycle replacement and schedules to request/requisition required supplies and equipment. Ensures that supply inventories and consumption records are tracked and maintained. • Works in close coordination with the MWR Manager, other supervisors, Leads, and appropriate external agencies to create a continuous flow of information regarding MWR operations.

Mina Abdulla, Kuwait

• Escort Foreign national truck driver operating USPS mail onto all camps located within the ASG-Kuwait area of operations.• Schedule US mail truck driver for daily pick up and deliver of US Mail.• Maintain files for daily transportation mission request (TMR), monitor daily transportation and truck mileage usage logs. • Schedule maintenance and submit work order requests for repairs and break downs.• Maintain personnel files for vacation request, salary requests, timesheets, visas and access applications.

Oversee daily organizing and coordinating of office operations and procedures. Design and implement office policies, procedures and safety standards. Supervise a culturally diverse office staff. Recruit and train new employees in company procedures, policies and safety standards. Identify staff vacancies and recruit, interview and select applicants. Prepare time sheets and control correspondences.Review and approve supply requisitions. Ensure filing systems are maintained and up to date.Define procedures for record retention. Plan and implement office systems, layout and equipment procurement.

Managed and directed all Access Control Supervision and personnel at all Area Support Group Kuwait (ASG-KU) installations, which included the regulation of vehicle and pedestrian control, Pass & ID functions, force protection assets and resources.Oversaw the working status and function of all Access Control Offices within ASG-KU that initiates, prepares, administers, maintains and processes records, automated data, personnel and vehicles for installation access, secure area access, ID production, ID design, vehicle registration and background investigations.Directed assigned supervision to maintain personnel attendance and task for the completion or review of shift documentation to include shift reports, incident reports and briefings, post and safety inspections and the implementation of approved recommendations. Provided procedural assistance and instructions to visitors, contractor personnel, and permanent party seeking information about recurring unescorted access to ASG-KU Installations. Entered biographical information into DBIDS database for the production of access identification cards.

Performed installation access control using the identification badge system.Detected and prevented any hostile and non-hostile activity that compromised the safety of personnel or assets on installation.Performed Law Enforcement duties by enforcing Federal and local regulations mandated by the UCMJ and directed by the Provost Marshal. Duties included traffic control, installation entry procedures and vehicle hands-on inspection prior to permitting access.Other duties included tower over-watch, static and roving patrols.

Performed various manual labor duties as temporary manpower.Cleaned construction materials for use. Setup shelving for store displays for Sherwin Williams Store. Removed debris, loaded and unloaded construction supplies.

Supervised the operation of an installation SJA Office or a major section of an SJA Office. Planned, task-organized and provided logistical support to subsections; coordinated the requisition and assignment of installation paralegal specialists/NCO. Developed and implemented installation training of paralegal specialists/NCOs.Supervised all aspects of paralegal support in all six core legal disciplines. Prepared section standard operating procedures and assisted in preparation of manpower staffing or survey documents and studies.

Diploma, Computer Support Specialist

Recently enrolled in courses.

Certificate, Six Sigma Green Belt

Personal and Confidential

Diploma, Tax Preparation Course

Tax Preparation Diploma

Mba, Human Resource Management

MBA - Human Resource Management

Bachelor Of Science, Business And Management