Collaborated and Reported to Corporate Headquarters regarding Monthly Promotions, Spa & Facility operations, Staffing and Payroll.Managed a team of Spa Therapists, Front Desk Staff, Retail staff, Spa Attendants, and Laundry operations in a large resort day spa.Held weekly managers meetings for Lead staff & Supervisors of operations for the spa resort.Responsible for hiring, firing, and coaching new staff to perform to the best of their abilities, and scheduling for front & back of house in the spa.Accountable for payroll, ordering for spa, maintaining relationships with product reps, and inventory management.

Transitioned and re-opened spa after new ownership and renovations.Collaborated with new hotel Management Company on the new spa menu and treatment protocols and product lines.Responsible for attending and relaying pertinent information from Managers meetings to all staff.Hired and trained new staff members with the focus on the Forbes 5-star service standards.Directed and oversaw the maintenance of the spa facilities.Implemented Standard Operating Procedures for staff.Accountable for Payroll for all spa staff.In charge of the daily operations for the spa, pool, and fitness center.Responsible for all product ordering and inventory within budgetary guidelines

Performed facials and body treatments with Repechage products * Provided waxing services using Lycon strip and hard waxes * Launched "glo minerals" makeup services for spa.

Assisted guests with reservations for stay at luxury health resort * Achieved highest sales goals for department