Manager of a team of Business Analysts, and IT Project Manager in the Technology & Transformation portfolio. Implemented projects include: - Selection and implementation of Civica CX as the business system for Believe Housing Australia, supporting all primary processes including Asset Management, Tenancy Management, and rents.- Selection process and implementation of Workforce Management system UKG Kronos, providing a solution for rostering, award interpretation, leave management and time & attendance for 950 staff. - Implementation of Resident Manager (Telstra Health) for 6 Residential Aged Care facilities and ILUs, and Charges and Billing in TechnologyOne, as an interfaced solution to manage residents details and financials.- Implementation of the Medi-Map eNRMC solution, to manage medication prescriptions and administration across Residential Aged Care facilities and Disability accommodation facilities. - Implementation of a Contractor Management system to facilitate contractor management and compliance.

- Project Management of the implementation of an electronic Time and Attendance System, including: Business Analysis, designing new processes, change management, training of management and staff and implementation across 12 locations- Project Management of the Rostering and Staff Allocation Project: development of a new framework and business processes for rostering across Residential Services locations, including Business Analysis, requirement gathering process with stakeholders, process improvement- Business Analysis and process design for the implementation of a Casual Pool- HR Policy Development

- Provided advice and information to managers and employees on a wide range of HR issues, including interpretation of industrial instruments, policies and procedures; recruitment and employment contracts, position descriptions and (re-)classifications- Created and analysed workforce planning reports- Developed and facilitated a workshop program to improve leadership capability in managing (under-)performance - Consulted on the implementation of an Aspiring Leaders program

- Devised and implemented an organisational culture survey, assessing development areas connected to the new organisational values - Devised and facilitated an employee engagement program to create local action plans as part of the culture change program- Developed an Organisational Action Plan to build capability on four focus areas, informed by an extensive employee engagement program which I facilitated- Devised a leadership development program for front line leaders- Facilitated learning circles to improve manager capability- Developed a Reward & Recognition action plan

Project, developing a 'Performance Development Program' :- Set up new Performance Appraisal system and Development Plan, linked to the organisation's strategic directions and development- Build workflow and templates in online appraisal system using Preceda - Developed an Implementation Plan including strategies for on-going management, training, monitoring and evaluation

My role varied from a consulting role, diagnosing, restructuring, and setting up change programs; facilitating trainings aimed at changing the organisational culture and team development; to a role where I worked inside the client organisation, on HRM projects and as a HR generalist, coaching and consulting management on organisational development and Human Resource, devising new policies, processes and systems, and implementing organisational change. Project examples: - Used 'LEAN methodology' to improve the processes and culture of a department in The Hague city council; - Set up Strategic HRM and an organisational change program for the Venlo city council to transform organisational focus from content-oriented to process-oriented;- Implemented Lean Process improvement and trained internal 'lean specialists' at IBN;- Set up new governance processes in the Venlo city council;- Diagnosed the effectiveness of organisational principles and structure in the Leiden city council;- Evaluated HR efficiency and effectiveness of the Brabant Water HR administration and payroll department;- Consulted on organisational restructuring, Human Resources and Industrial Relations for the Roerdalen city council;- Generalist HR consultant and process management for the organisational restructuring and placement process in the regional government institution of South-Holland- Generalist HR consultant for the Amsterdam city council;- Consultant on HR and Grievance Officer for the 'national job descriptions project', for The Hague Police Department.

Human Resources Advisor for the management of the Project Management department (40%); and specialist advisor on Organisational Development (60%). Leading and supporting projects in organisational change and restructuring. Trainer in employee personal development program. Project examples:Redesigning the way urban development projects were managed across different departments (allocation of responsibilities and decision power); Restructuring several departments; Strategic workforce planning; Developing the Placement policy and process for major organisational restructuring; Developing and executing an Employee Development program; Coaching on complex individual personnel issues.

HR Generalist; and specialist advisor on Organisational Development and change within HRM department.