Provide application tailored parametrization, client support, consultancy and training on the Opale software suite. Analyse customer needs and work on customized solutions together with the development team. New functionalities/releases testing and documentation. Liaise with technical and infrastructure teams regarding technical issues on client sites. Research and contacts with external organizations to be informed and stay up to date on different external datas. Workflow and product use audits. Ownership of new client/site implementation with product and data initial parametrization followed by adequate class or individual training.

Analyse and Resolve business functional issues encountered by the Private Wealth customers on the Portfolio Management System Triple'A. Own and monitor the incident tickets through Service Now. Prepare issues qualification documents for escalation purposes. Tests and validation of solutions. Close work with development teams.

Responsible for the relationship with main international and private banks in Geneva and Lausanne and provide end users consultancy and training on Thomson applications (Datastream, Thomson One) as well as datas such as IBES and Worldscope. Consulting activities such as tailor made development on excel with products links. Technical knowledge to identify problems. Participate to Commercial Strategies and identification of new sales and upgrades for existing customers.

· Provide trainings on Telerate and Bridge financial applications. · Visits and floor walks on client sites in order to maintain relationship.· Consultancy to advice users on personalizing workspaces and documents.· Support commercial teams with product demonstrations in financial events.· Identify technical issues and follow up with the IT departments until resolution.

Follow up Luxury Goods orders with providers, clients and shipping companies until delivery of the merchandise. Then generate payment and deal with claims. Working on SAP.