• Greet guests upon arrival, check them in, and provide them with any information they need to enjoy their stay• Audit and balance reports from the day shifts• Schedule guest wake-up calls and reservations for the following day• Verify that all EOD work has been performed by other departments• Respond to guest inquiries, concerns, and complaints as needed• Answer phones and place reservations• Run EOD computer functions so they are complete by the end of the shift• Prepare guest bills for next-day checkouts and process reservation cards• Balance cash drawers and record receipts• Facilitate the deposit of guests’ valuables in hotel safe