Led HR operations, including payroll management and rostering, ensuring compliance with organizational policies and aged care industry standards. Spearheaded the implementation of a new Human Resources Information System (HRIS) and payroll system, streamlining processes and improving operational efficiency. Provided strategic HR support, including recruitment, employee relations, and performance management, to maintain a motivated and engaged workforce. Collaborated with leadership to align HR practices with organizational goals and regulatory requirements.

Reception of Visitors – greeting people who enter the facility in a friendly and positive manner while providing clear direction and/or instruction in response to their needs.Compliance Checks - the Receptionist will greet service providers and trades-people, ensuring their entry into the facilities complies with any applicable safety processes, including visitor registration and identification processes, as determined by Administration. Answering the Telephone – receive and screen incoming calls and voice messages, transfer appropriate calls, assist the caller by answering their query, where possible, send emails and messages when required.Manage In-coming and out going Paper-based Mail and Parcel Posting Miscellaneous Reception Duties – Complete the variety of miscellaneous reception duties, including but not limited to: responding to general enquiries, distributing company information packs, assigned filing, data entry, word processing, photocopying, laminating, shredding, issuing and receiving company vehicle keys, receiving and recording maintenance requests and distribution management of staff service recognition program. Money Handling - Receive all incoming payments. Residents pay their bills either in person or by sending a cheque in the mail. It is the Receptionist’s duty to record this and other miscellaneous payments in the computer system and receipt the payment appropriately. The Receptionist is also responsible for handling resident cash-outs and petty cash reimbursements. Safe Management and Reconciliation of Cash Business Machines - Ensure business machines, such as photocopiers, shredders, labellers, et cetera, are functional and adequately stocked with consumables. Also arrange for necessary servicing of these machines. Presentation of Reception Area Security Access Stationery Supplies Banking Resident Admissions Staff Birthday Register Administration Birthday Events Data Entry General Assistance to office staff when needed

Provides effective administrative support to 8 members of the HR team and the Project Director, acting as the main point of contact for enquiries from employees, stakeholders and candidates, upholding people, culture and HR best practices. Manages key accountabilities across recruitment and onboarding, general HR administration, internal and external stakeholder relationship management and assists the Project Director with diary management, scheduling meetings, taking minutes, preparing PowerPoint presentations and making travel arrangements.

Delivered a comprehensive, professional business partner service to designated internal customer base. Served as a link between management and employees by handling queries, interpreting contracts, and resolving work-related problems. Formulated and suggested best practices for skills sourcing, hiring, recruiting, onboarding, training, and benchmarking. Provided valuable solutions to management for the implementation of HR initiatives, while assisting in resolving issues pertaining to health and safety, compliance, employee and labour relations, performance management, disciplinary actions, investigations, and separation.Formulated human capital decisions anchored on formal and informal feedback from business management. Drove the identification of employee skills gaps to support the implementation of development plans and learning interventions. Reduced turnover and enhanced employee retention whilst reinforcing corporate values with the execution of recognition and corporate programs.

Collaborated with a range of internal stakeholders to facilitate end-to-end recruitment process, including developing job descriptions, scheduling interviews, shortlisting, and coordinating pre-employment procedure. Consistently met established recruitment metrics that included time to submittal, time to fill, submittal to interview, and interview-to-hire ratio. Cultivated strong partnerships and ensured constant communication with internal stakeholders that resulted in successful candidate sourcing strategies and equitable offer packages. Overcame tight timeline to fill multiple positions with top-notch candidates through innovative sourcing plans and identification of new sourcing avenues. Explored new ideas to find passive candidates through an array of methods inclusive of complex Internet searches, employment websites, and social and professional networking groups. Achieved superior hiring decisions and enhanced the match between job candidates and recruitment needs by streamlining job descriptions. Ensured that hard skills, individualised traits, soft skills, and job expectations were clearly defined.

Delivered a comprehensive, professional business partner service to designated internal customer base. Served as a link between management and employees by handling queries, interpreting contracts, and resolving work-related problems. Formulated and suggested best practices for skills sourcing, hiring, recruiting, onboarding, training, and benchmarking. Provided valuable solutions to management for the implementation of HR initiatives, while assisting in resolving issues pertaining to health and safety, compliance, employee and labour relations, performance management, disciplinary actions, investigations, and separation.Formulated human capital decisions anchored on formal and informal feedback from business management. Drove the identification of employee skills gaps to support the implementation of development plans and learning interventions. Reduced turnover and enhanced employee retention whilst reinforcing corporate values with the execution of recognition and corporate programs.

Heavily utilised SAP to process employee data and update employee life cycle activities. Assisted with various HR programs, recruitment, onboarding, performance management, and other ad hoc HR projects.

Responsible for processing employee information on SAP upon appointmentProcessing and Maintaining employee life cycle activitiesProcessing of employee exits on SAPMaintaining employee data and ensure correctness on SAP