Communicates effectively in a relevant and timely manner. Shares and solicits information and ideas with/from others. Demonstrates active listening skills. Proactively engages others. Create and implements processes and procedures. Advocate for process improvement. Adapts to change, is open to new ideas, takes on new responsibilities, handles pressure, and adjusts plans to meet changing needs. Leads, initiates or actively supports change that drives business results. Challenges the “way we have always done it” and demonstrates a commitment to continuous learning. Builds customer confidence and is committed to increasing customer satisfaction. Takes responsibility for solving customer problems and is responsive to customer needs. Ensures commitments to customers are met. Recognizes problems, addresses root causes and provides alternatives. Sorts through complex issues, seeks input from others and can make difficult decisions with confidence, using consensus when appropriate. Makes timely decisions and exercises sound judgment based on fact and logic.
Listed skills include Customer Service, Management, Microsoft Office, Customer Satisfaction, and 22 others.