Sonja Peyton-Scott Email & Phone Number

Providence, Rhode Island, Us

New York, Ny, Us

New York, Ny, Us

Developed the architecture and maintenance of 28 management and leadership programs for managers and individual contributors. Developed D&I learning for leaders and certification process for facilitators to become skilled to deliver the program. Overall program management supported both new and tenured manager programs. - Redesigned programs for virtual instruction implementation. - Collaborated with Technology to obtain usage of a strong virtual delivery platform organization wide. - Developed a structure and process for faculty certification. - Managed vendor relationships with external learning partners. - Led and developed faculty team to support delivery of all programs.

New York, Ny, Us

Led a team of faculty responsible for new hire and ongoing training programs at the associate and manager levels. Support included the design and delivery of new diversity programs, maintenance of existing programs and the development of e-learning courses. Supported HR with local employee communications.- Awarded a Board Member seat of the AFSL Diversity Advisory Group- Developed intake and execution process to support leaders with significant D&I challenges.- Master Certifier of specialized specialized programs, supporting numerous lines of business.

New York, Ny, Us

Managed and developed learning and HR employees in multiple locations. Led cross-functional project teams to implement corporate wide services including an employee opinion survey process. Designed, developed and facilitated leadership programs with specialized emphasis in diversity and inclusion. Coordinated and led succession and career planning efforts. Managed the performance management process. Served as a primary resource for senior leaders on employee relations issues.Implemented the company’s first online help resource.- Led process to revise the corporate New Hire Orientation program. - Served as a coach and partner for departmental reorganization efforts at senior levels; defined the development of career progression and skills development to support the changes.- Based on exceptional leadership skills, assigned to also lead Work Force Management and Call Quality teams.

Mclean, Va, Us

Managed and administered a multi-million-dollar budget. Designed and implemented infrastructure tools to support the Customer Relations Learning Department. All project assignments were to increase efficiency across 10 locations (including one abroad). Initiated and implemented a Learning Management System which became supported corporate wide.

Mclean, Va, Us

Managed and developed a training team of 40 trainers/supervisors and 75 programs. Implemented training across six US locations, including start-up and execution. Implemented training in two locations abroad (India and France). Primary consultant to 8 lines of business. Conducted training for executive levels corporate wide. Received the organization's highest award for cost cutting initiating a multi-million dollar savings.

Mclean, Va, Us

Trained new hire call center associates, supervisors, and managers within multiple US locations. Conducted ongoing needs analysis and refresher training courses - soft skills and technical.Initiated, designed and implemented the following training programs: Microsoft Windows, new hire manager training, corporate new hire orientation, customer service skills, coaching and counseling for managers, time management, effective communication skills, and employee disciplinary processes and procedures. Established start up training in two US locations.

Mclean, Va, Us

Managed a call center team of customer relations associates. Implemented business process improvements to streamline procedures in multiple customer service locations. Provided supplemental training for associates to improve performance.

Washington, Dc, Us