Sonja Richards Email & Phone Number

South East London

* Assist Senior Business Support Administrator for Imaging with the day to day supervision of clerical staff to ensure the provision of an efficient, high quality service.* Deputise for the Senior Business Support Administrator in their absence compile weekly rota's for Consultants, Specialty Grade Radiologists and Sonographers.* Approve leave requests from clerical, Radiologists, Specialty Doctors and Sonographers in accordance with departmental leave allowances. * Add and authorise NHSP shifts for Imaging staff. * Completing monthly pay returns for the admin staff * Recruitment and select clerical staff* Carry out appraisal and personal development planning for all clerical staff* Carry out, sickness return to work meetings and sickness reviews for clerical staff.* Check workflow issues on the Radiology Information System (RIS) within Cerner EPR * Monitor day to day monitoring of the GP electronic referrals via ICE.* Monitor day to day monitoring of the Soliton alerted reports.* Attend monthly Imaging Clinical Governance meetings.* Supervisory responsibility for all clerical staff within the Imaging department and to provide cover for absence within any clerical area when needed. * Handle complaints and incident reporting (Datix) relating to clerical staff.

London, England, United Kingdom

Bertha James Bromley, United Kingdom

• Overall responsibility for the smooth operation of the Bertha James Day Centre in order to fulfil the aims of Age Concern Ravesbourne, including responsibility for ensuring compliance with relevant social care, health and safety requirements.• Provide input to ongoing business development, including providing key measures, reports and updates to Trustees as appropriate.• Oversee the liaison with external parties such as social services, other care providers, charities and community organisations.• Overall responsibility for resolving any issues relating to a client and their family, staff, volunteers.• To promote, through behaviour and appearance, a positive image of the Day Centre to both users and the general public. • Coordinate office activities and operations to secure efficiency and compliance to company policies.• Mange overall compliance with safeguarding and health and safety and other relevant legislation and guidance.• Management of staff (24) and volunteers, including recruitment activities, training, task allocation and performance management.• Oversee stock management and transport functions.Liaise with facilities management and other suppliers for issues resolution and ongoing maintenance and testing.• Maintained knowledge through regular training and collaborated with staff across the team to share information and reinforce high standards of care.• Oversee timely and accurate financial management, including payroll, Audits, client invoicing and credit control functions, undertaken by the Finance Manager.• Communicate with service users, to understand feelings and identify further needs of social and/or emotional support. • Promote and facilitate co-operations with other groups with a similar focus and participate internal and external fundraising activities for prospective or existing donors.

South London

• I managed teams to promote compliance with legislation policies and procedures and best practice, ensuring delivery of exceptional care to all service users.• Implement and monitor service systems according to policy and procedure.• I was part of the on Call-Out Rota arrangement.• Maintained knowledge through regular training and collaborated with staff across the team to share information and reinforce high standards of care. • Ensuring the maintenance of accurate records. • I manage a patch of mixed tenure properties• Investigate and respond to stage 1 complaint and for Members Enquiries.• I conducted estate inspections• Manage ASB on patch• I dealt with Leaseholder queries including service charge related problems and chasing arrears.• I agreed and validate Service Charge Budgets with residents through consultation• Assisted income teams in rent collection work as and when required by senior management.

Croydon, England, United Kingdom

• I provided risk assessments and support plans• I managed a total of 10 Sheltered Housing Services and 4 General Needs properties.• I used Croydon Housing association software to set rental agreements, administrating their collections and developing policies to minimise arrears• I interviewed and assess tenants for accommodation• I signed off on all lettings agreement and negotiate appropriate support to minimise the risk of tenancy failures• Carry out estate inspections• Monitor patch services contracts• Attend Court for Seeking Possessions of Property• Attend resident/community group meetings• I supervised 8 staff within the scheme• Take part on Call-Out Rota

London

• Revising Quality Assessment Framework• CQC Standards• Void turn around• Income collection• Arrears Management• Complaint Management• Estate Inspections• Resident Involvement• Oversee 13 Sheltered Services in Merton, Southwark, & 2 Extra Care homes in Lambeth• Tender contracts, Maintenance and Supporting People• Managing anti-social behaviour and nuisance.• Dealing with housing applications and the transfer of existing tenants• Supervising staff, conducting 1-2-1’s, appraisals and team meetings• Generating revenue and implementing budgets• Interpreting and implementing housing legislation• Recommending and developing local authority policies• Investigating and responding to client complaints• Liaising with tenant groups, local authority councilors, property professionals and other support and welfare organisation including social workers

Jamaica

• Contribute effectively to the development of the Directorate service plan, ensuring ownership of responsibilities and targets to operational teams• Calculate tenants base and monthly rent• Prepare and explain lease and tenancy agreements,• Complete check-in inspections, inform maintenance of deficiencies• Investigate and respond to complaints• Process end of tenancy • Carry out quality assurance checks regularly both office-based and on-site