Sonja Russell Email & Phone Number

Ontario, Ca

• Established and maintained high quality standards of existing services, as well as driving the work force to change to a sales focused organization.• Designed and implemented long and short term financial strategies to attain 112 million in annual revenues and over 12 million in profit annually.• Collaborated with Regional leadership to design, enhance, and maintain effective training programs for Staff, and Technicians.

• Led ~600 remote personnel throughout Ca. in Nation’s largest District (25 salaried) while managing ~$90 million in revenue (completing ~650K completed calls per year) to an 18% EBITDA increase in 2009. Responsible for 21M in payroll and 17M in Inventory. • Developed and evaluated new markets, and products to ensure alignment with business growth strategy• Consolidated three previous districts into Mega District resulting in a 26% reduction in operating expenses.• Ensured that budget, staff, and operations priorities aligned with business objectives

• Gained ISO 9000 Certification in 2003 with Highest passing score in Western Region.• Managed 13 separate Sales/Parts Branches throughout district• Maintained highest associate retention in Nation in 2005• Analyzed and reported daily, monthly, and annual business performance trends such as revenue, profitability, and customer satisfaction. • Evaluated operational processes and infrastructure to identify inefficiencies and implement improvements

Bachelor Of Arts Degree In Business Administration, Business Administration

Education record