Sonja Russell work email
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Sonja Russell personal email
I take pride in leading, training, and motivating team members to enhance quality of service while driving incremental revenue. I have a strong proven track record of team development, mentorship, and talent recruitment. I am equally strong in implementing action-driven plans and supporting corporate objectives. Collaborating with businesses and people to achieve their goals is my passion!Areas of Excellence• Strategic Planning/Implementation• Budget/P&L/ROI Management• Facilitation and Presentation Skills• Team Performance Optimization• Project Management • Customer Service/Relations• Team Management/Leadership • Performance Management• Coaching & Development• Cross-Functional Collaboration• Change Management
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Pacific Southwest Territory Field Director: California, Arizona, New Mexico & UtahSears Home Services Oct 2012 - Mar 2018Ontario, Ca• Established and maintained high quality standards of existing services, as well as driving the work force to change to a sales focused organization.• Designed and implemented long and short term financial strategies to attain 112 million in annual revenues and over 12 million in profit annually.• Collaborated with Regional leadership to design, enhance, and maintain effective training programs for Staff, and Technicians. -
District Service General Manager For La, Orange Cty & Sn Bdno CtySears Home Services Feb 1993 - Oct 2012• Led ~600 remote personnel throughout Ca. in Nation’s largest District (25 salaried) while managing ~$90 million in revenue (completing ~650K completed calls per year) to an 18% EBITDA increase in 2009. Responsible for 21M in payroll and 17M in Inventory. • Developed and evaluated new markets, and products to ensure alignment with business growth strategy• Consolidated three previous districts into Mega District resulting in a 26% reduction in operating expenses.• Ensured that budget, staff, and operations priorities aligned with business objectives
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District Service General Manager-Los AngelesSears Holdings Corporation Mar 1999 - Nov 2005• Gained ISO 9000 Certification in 2003 with Highest passing score in Western Region.• Managed 13 separate Sales/Parts Branches throughout district• Maintained highest associate retention in Nation in 2005• Analyzed and reported daily, monthly, and annual business performance trends such as revenue, profitability, and customer satisfaction. • Evaluated operational processes and infrastructure to identify inefficiencies and implement improvements -
District Service General ManagerSears Holdings Corporation Feb 1993 - Feb 1998
Sonja Russell Skills
Sonja Russell Education Details
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Business Administration
Frequently Asked Questions about Sonja Russell
What is Sonja Russell's role at the current company?
Sonja Russell's current role is Director & Leader |Service |Training |Operations & Sales Delivering Results with Passion, Perseverance & Dedication.
What is Sonja Russell's email address?
Sonja Russell's email address is so****@****ink.net
What schools did Sonja Russell attend?
Sonja Russell attended California Baptist University, California State University-San Bernardino.
What skills is Sonja Russell known for?
Sonja Russell has skills like Team Building, Customer Satisfaction, Team Leadership, Customer Service, Operations Management, Business Process Improvement, Performance Management, Strategic Planning, Cross Functional Team Leadership, Leadership.
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