Sonja Spasojević Email and Phone Number

 Confirm Service Requests in QuickBase are submitted, daily, following up with techs that are missing entries. Check SR’s for any out of scope / JCO activities according to project scope. Organize and run meetings. Attend customer calls Arrange site access for the engineers that are assigned on a Project according to schedule. Database management Help assist PMO schedule, monitor, evaluate and direct projects to ensure a complete business solution is implemented

 Aloha Essentials is a subscription program within the Hospitality industry. We work with channel resellers and local offices throughout the U.S. to provide hospitality customers with Point-of-Sale hardware, software and services through a monthly subscription program. Daily duties include creating amendments for Aloha POSaaS and Essential clients using Salesforce. Managing emails from sales representatives/channel partner, local offices and handling requests and necessary updates.

 Helping customers in the hospitality/restaurant industry onboard/setup Hosted Solutions (software services) they purchased (Gift Card program, Loyalty program, etc.). The Implementation Specialist is the bridge between the Sales and Support teams and acts as the customer’s main point of contact until they have successfully setup and started using the software services they signed up for, using mainly Salesforce and NEOS (ticketing tool), Aloha Enterprise Portal etc. Daily duties included… Show more  Helping customers in the hospitality/restaurant industry onboard/setup Hosted Solutions (software services) they purchased (Gift Card program, Loyalty program, etc.). The Implementation Specialist is the bridge between the Sales and Support teams and acts as the customer’s main point of contact until they have successfully setup and started using the software services they signed up for, using mainly Salesforce and NEOS (ticketing tool), Aloha Enterprise Portal etc. Daily duties included managing emails from customers/sales representatives/channel offices/support, sending welcome emails, one-on-one trainings via phone/Webex, handling customer questions, handling issues and knowing escalation paths. Show less

 Remotely coordinated the resources required to manage problem resolution for client’s products and services for UK Market Performed troubleshooting activities, escalated problems and assisted in communicating the solution to the customer Worked directly with the customer and customer engineers to understand the problem