Sonja Bila Email & Phone Number

Austin, Texas Area

Greater Chicago Area

Serbia

Recruits clients for a legal organization that assists in claiming and receiving adequate personal injury settlements from insurance companies and private and state organizations. Assists clients in the legal process of filing claims and working through bureaucratic steps in a timely and efficient manner. Advocates for clients from a diverse range of.

Built customer base for a start-up software company located in the US. Performed outreach for company using email, social media and telephone contact. Provided customer support and explained application to new users and customers who have never used computer-based tracking for their products. Participated in Scrum meetings in order to improve the.

Belgrade

Provided support for current customers, maintaining customer base and recruiting newclients via telephone, email and in-person meetings. Achieved 2nd position for mostsales in the region. Language: Serbian.

Belgrade, Serbia

Provided customer care for hard of hearing clients in Australia. Assisted clients whowere injured as a result of work with finding local health and public resources for theirconditions. Language: English.

Greater New York City Area, USA (position Based In Belgrade, Serbia)

Scheduled and dispatched limousine service for passengers in New York City using aswitchboard. Communicated with passengers and drivers to ensure timely pickup andresolve changes in schedule. Provided excellent customer service to an elite customerbase. Maintained a mental map of New York City and the surrounding boroughs inorder to perform the job..

Serbia

Provided first-line customer care service, via direct communication with on-line casino users: on-line chat, phone and e-mail correspondence. Assisted marketing department with preparation and presentation of promotional campaigns for online slot games, table games such as online poker, roulette, and blackjack, and online scratch games. Worked across.

Serbia

Took over management of family business while family was on leave. Managed allaspects of the store, including tracking and purchasing inventory, bookkeeping,maintaining relationships with vendors, and managing the schedules and work of 4employees. Languages: Serbian/Croatian/Bosnian, English.

Thailand

Arranged inclusive tours around Thailand for an international customer base, includingbooking hotels, sightseeing tours, and meals. Worked as a guide, leading 7 to 15 persongroups around Thailand (Bangkok, Chang Mai, Koh Phangan). Languages: English,Serbian/Bosnian/Croatian.

Serbia

Worked as a staff manager and bartender in a lively nightclub in Belgrade. Trackedand ordered supplies, organized shift schedules, trained new bartenders, along withregular bartender duties. Languages: Serbian/Bosnian/Croatian, English.

Sveti Stefan, Montenegro

Organized daily tasks for hotel staff (4 employees, 20 rooms), and maintainedfunctioning of restaurant and cafe bar (20 tables, 9 employees). Tracked and orderedsupplies for hotel and restaurant, and worked with customers and staff to ensure thebest possible service. Languages: English, Serbian/Bosnian/Croatian.

Serbia

Cared for passengers’ safety and comfort onboard Air Serbia - Boeing 737 planes.Greeted passengers, explained safety instructions, prepared and distributed meals anddrinks, responded to customer questions and needs, ensured compliance withinternational safety and airline standards. Languages: English,Serbian/Bosnian/Croatian.

Serbia

Worked as a salesperson in our family owned shoe store, opened by my grandfather, afamous handmade shoemaker in Belgrade during the 1930's through the 1970's. Myparents continued this tradition with imported exclusive fashion shoes and handbags,and I began my sales career here. Languages: Serbian/Bosnian/Croatian, English.

Marketing Management, Design And Applied Arts

High School Diploma, /