Sonja B. Email & Phone Number

Sydney, Nsw, Au

Sydney, New South Wales, Australia

Sydney, Australia

In my ongoing role as State Operations and Client Services Manager at NuCentury, I focus on refining operational processes, customising cleaning and soft services schedules, and adopting innovative technologies to boost efficiency and productivity. My efforts include advancing cleanliness and hygiene standards across all facilities through stringent protocols, and overseeing comprehensive training programs for our cleaning personnel. This approach not only improves their performance and job satisfaction but also aids in retention. Financial efficiency is another key aspect of my role, achieved through cost-reduction initiatives and strategic supplier negotiations. Ensuring health and safety standards and enhancing client satisfaction through effective feedback mechanisms are also integral to my responsibilities.Key Achievements:• Secured industry certifications and awards, driven by excellence in cleaning management and a commitment to superior standards and ongoing enhancement.

Australia

In my time as Executive Manager (Client Services) at Quad Services, I led initiatives aimed at expanding our client portfolio through strategic marketing and networking. I focused on refining operational processes to boost efficiency, service delivery, and client satisfaction, which involved identifying and addressing bottlenecks, implementing new technologies, and optimising workflow. My role included guiding the team to ensure adherence to contractual obligations, negotiating contracts, managing renewals, and maintaining compliance with legal and regulatory standards. I prioritised the development and maintenance of strong relationships with existing clients, ensuring their ongoing satisfaction and loyalty through regular communication and responsive service adjustments. Leading and empowering the client services team, I emphasised training on best practices, professional growth, and fostering a collaborative work environment. My efforts were also directed towards strategic planning, with a clear aim to identify and pursue opportunities for business growth and service improvement.

Ryde

As the National Client Services Manager at BIC, my role was centred around managing and enhancing relationships with key national accounts, ensuring exceptional client care and satisfaction across the board. I acted as the primary contact for major accounts, handling daily inquiries, complaints, and operational needs, which included providing quotes and conducting branch inspections and quality assurance evaluations. My responsibilities also involved regular site inspections to maintain high service standards and addressing any issues promptly. I led the transition and handover process for new contracts, ensuring a smooth integration and service commencement, and worked closely with all departments to effectively resolve client issues and concerns. My leadership extended to chairing monthly operations and client meetings on a national level, which fostered communication and strategic planning.Key Achievements:• Managed key national accounts, overseeing significant business.• Organised and managed client events nationally, enhancing client engagement and company culture.• Achieved a high client retention rate, demonstrating exceptional relationship management and customer service skills.BSCAA Committee Executive

Australia

As a Business Development Manager for Global Corporate Payments at American Express, my primary focus was on growing the portfolio of mid-size business clients, ensuring their diverse needs were met and their growth opportunities maximised. I managed the entire sales cycle, from initial lead generation to final account management, showcasing my expertise in building and maintaining strong client relationships. A significant part of my role also involved transitioning new clients to the service channel, ensuring a seamless handover and maintaining high client satisfaction levels throughout their journey with us.Key Achievements:• Successfully secured a notable number of new business clients annually.• Exceeded annual sales targets, demonstrating strong business development and sales skills.• Consistently met sales targets, underlining my ability to achieve and maintain high performance.

Managing a team of sales representativesSourcing and winning new sponsorship businessIdentifying new revenue streamsPreparing and presenting proposalsWorking with events team to achieve value for sponsors from prominent international events, such as:The Lawtech SummitsManaging Partners ForumInformation Management & E-Discovery Summit

New product launchesRecruitment and training of new sales teamGrowing the portfolioProviding subject matter expertise to business strategy and planningManaging a team of National sales representatives

Diploma Of Business, Business

Restaurant Licensee, Restaurant Law