Sonja B. Email & Phone Number

Sydney, NSW, AU

Sydney, New South Wales, Australia

Sydney, Australia

• In my ongoing role as State Operations and Client Services Manager at NuCentury, I focus on refining operational processes, customising cleaning and soft services schedules, and adopting innovative technologies to.
• Secured industry certifications and awards, driven by excellence in cleaning management and a commitment to superior standards and ongoing enhancement.

Australia

In my time as Executive Manager (Client Services) at Quad Services, I led initiatives aimed at expanding our client portfolio through strategic marketing and networking. I focused on refining operational processes to boost efficiency, service delivery, and client satisfaction, which involved identifying and addressing bottlenecks, implementing new.

Ryde

• As the National Client Services Manager at BIC, my role was centred around managing and enhancing relationships with key national accounts, ensuring exceptional client care and satisfaction across the board. I acted as.
• Managed key national accounts, overseeing significant business.
• Organised and managed client events nationally, enhancing client engagement and company culture.
• Achieved a high client retention rate, demonstrating exceptional relationship management and customer service skills.BSCAA Committee Executive

Australia

• As a Business Development Manager for Global Corporate Payments at American Express, my primary focus was on growing the portfolio of mid-size business clients, ensuring their diverse needs were met and their growth.
• Successfully secured a notable number of new business clients annually.
• Exceeded annual sales targets, demonstrating strong business development and sales skills.
• Consistently met sales targets, underlining my ability to achieve and maintain high performance.

Managing a team of sales representativesSourcing and winning new sponsorship businessIdentifying new revenue streamsPreparing and presenting proposalsWorking with events team to achieve value for sponsors from prominent international events, such as:The Lawtech SummitsManaging Partners ForumInformation Management & E-Discovery Summit

New product launchesRecruitment and training of new sales teamGrowing the portfolioProviding subject matter expertise to business strategy and planningManaging a team of National sales representatives

Diploma Of Business, Business

Restaurant Licensee, Restaurant Law