Sonja Crocker Email & Phone Number

Springtown, Tx, Us

Springtown, Tx, Us

Weatherford, Tx

Duties include:• Hire and train all employees• Install MBS software and hardware at various store locations• Create schedules and adjust as needed to align to customer traffic and business needs• Plan special events and maintain promotions for them• Manage my team to effectively plan merchandising and pricing workload including transition, revisions, sales plans, sampling and promotions• Based on knowledge of the competition, leverage customer insights and feedback to drive the business and be the destination of choice for our customers• Market new products using social media and print materials• Perform on-boarding duties with all new employees• Write training materials for various positions throughout store• Campus recruitment for seasonal help using Facebook and promotional materials• Manage all day to day activities of staff• Key carrier, store opener and closer• Manage textbook and sales floor replenishment

Weatherford, Tx

- Obtained 100% adoption rate within first week of hire.- Collect, enter and analyze textbook adoptions for order placement and maintain regular communication with campus stakeholders regarding status- Manage inventory for the department, including receiving, tagging, set-up and the return of unsold inventory to the vendors. - Compile and maintain histories for inventory management- Procure and merchandise inventory appropriate to budgetary needs- Develop and maintain a good working relationship with the faculty to obtain key information in the text area.- Schedule regular appointments and meet with the appropriate administrative personnel to build rapport, discuss situations and avoid potential problems.- Consistently scores 100% on secret shops- Supervise and train associates who work in the department to ensure all standards of stocking, merchandising and pricing are within Company guidelines and standards.- Assist store manager with hiring, training and scheduling of all store employees.

Bridgeport, Tx

- Raised sundries sales by 30%.- Consistently scored 100% on secret phone and location shops.- Planned, organized, and coordinated the day-to-day operations of a college bookstore. - Selected, trained, and supervised the work of assigned staff. - Developed and implemented work policies, methods, and procedures for all operations of a college bookstore. - Investigated, evaluated, and implemented improvements, expansion, and termination of products and services available through a college bookstore. - Developed and implemented internal controls to safeguard the assets of the bookstore including cash and inventories. - Ordered, received, shipped, and billed general merchandise. - Organized and supervised annual and periodic inventories. - Ordered or supervised the ordering of sundries and general merchandise from vendors. - Determined space allocation for sales area, type of store fixtures, and design of display layouts. - Prepared and supervised the preparation of reports and correspondence relating to bookstore and associated operations. - Investigated consumer complaints and took appropriate action. - Opened and secured assigned facilities daily. - Participated in all assigned activities during peak periods and in the absence of regularly assigned personnel. - Organized and ran bookstore promotions, events and marketing campaigns.

Weatherford College, Weatherford, Tx

- Received and unloaded incoming materials and compared information on packing slip with purchase order to verify accuracy of shipment- Tracked and maintained inventory- Maintained department database, prepared routine reports, and filed shipping/receiving records.- Inspected shipments for damages or defects; recorded discrepancies or damages and notified supervisor and/or purchasing personnel.- Sorted, counted, packaged, labeled, insured, unpacked, and/or logged inventory which was shipped or received.- Prepared shipments for postal or commercial conveyance; determined most economical and efficient shipping method; selected appropriate shipping container; packed items to ensure safe delivery

Weatherford College, Weatherford, Tx

- Operated a cash register complying with all policies and procedures.- Balanced cash drawer ensuring accurate compilation of daily cash reports.- Assisted in setting up all merchandise including textbooks & general merchandise.- Maintained general cleanliness of workstations.- Completed various visual merchandising projects such as setting store and window displays.

Springtown, Tx

-- Classroom management-- Curriculum creation and administration-- Teach/tutor students in various subjects such as French, English, Math, Social Studies, Science, Blender, MS Office, HTML/CSS

Fort Worth, Texas

-- Performed outstanding technical support for iPhones, iPads, and iPods.-- Served as Apple's first point of contact, providing customer service, troubleshooting and support-- Kept my "very satisfied" customer satisfaction above 98%.-- Issue resolution was kept at or above 98%. -- Used iLog to record customer records-- Used research tools such as the Knowledge Base to aid in customer issue resolution

Dallas/Fort Worth Area

-- Planned curriculum for various statewide events-- Managed local youth coordinators within my region (Texas and Oklahoma)-- Maintained the youth activities website at http://children.ansteorra.org-- Served as administrator for Moodle online classroom at http://children.ansteorra.org/moodle-- Handled extensive confidential information-- Prepared materials for special events such as invitations, guest lists, programs, etc.-- Filed forms, reports and other records-- Scheduled meetings/activities/events and made changes to calendar (MS Outlook)-- Arranged travel schedule and reservations-- Created budget-related reports -- Maintained related databases and entered new data-- Scheduled meetings and recorded minutes of officer meetings-- Ordered and stocked office supplies as necessary; process purchase orders-- Processed a variety of documents, forms, and files

Grand Prairie, Tx

- Planned delivery route for MWI veterinary supply company using MS Office and MS Streets and Trips- Delivered supplies as a courier- Provided customer service for local vets and ranchers- Verified contents of packing list, checking for damaged merchandise and incomplete orders; matched invoices to merchandise orders.- Performed returns on merchandise no longer needed.

Azle, Texas

-- Planned and facilitated learning experiences for pre-kindergarten children through A Beka curriculum.-- Established classroom management system that promoted positive interactions among students-- Communicated and coordinated with parents, guardians, other faculty, etc. to positively impact student achievement and level of success

Springtown, Tx

-- Through offered curriculum, taught children of various ages -- Maintained positive interactions among students through proper classroom management-- Filed reports with teachers regarding classroom management

Associates Of Applied Science, Business Administration And Management, General, 3.14

Activities and Societies: Phi Theta Kappa, Dean's List

French, English

Activities and Societies: Collegiate Fencing Club, Society for Creative Anachronism