Sonja Jones Email & Phone Number

United States

Savannah, Georgia, United States

Applies established procedures where the nature of the system, feasibility, computer equipment and programming language have already been decidedCarries out fact finding and analyses as assigned, usually of a single activity or a routine problem, and applies established procedures where the nature of the system, feasibility, computer equipment and programming language have already been decided.May assist a higher level systems analyst by preparing the detailed specifications required by computer programmers from information developed by the higher level analystMay research routine user problems and solve them by modifying the existing system when the solutions follow clear precedents.Prepare cost and deadline estimates as required for review.Works independently to adapt guides to specific situations; resolve problems and deviations according to established practices; and obtain advice where precedents are unclear or not available.Carries out objectives, priorities and deadlines as defined by the supervisor.May supervise technician and others who assist in specific assignments.Perform other qualified duties as assigned

· Provide desk side support to computer hardware, software, and other electronic or mechanical devices including clients, servers, and legacy systems.· Perform all information assurance activities at the site to fulfill the Local Element role, to include Electronic Key Management System (EKMS) requirements (Applicable to the Cyber Security Specialist labor category only).· Responsibilities could include: monitoring networks; maintaining, diagnosing, and upgrading hardware and software for all military installations supported by NMCI (Navy Marine Corps Intranet).· Configure, assemble and install laptops, microcomputers, workstations and/or peripheral equipment.· Special Project Deployments could include: replacing hard drives, conducting memory upgrades, scanning and tracking hard drives, initiating user data backups, and machine refreshes

Beaufort, South Carolina, United States

• Provided company-wide desktop and remote help desk support.• Setup and configured Microsoft Exchange Server mail system.• Ensured data/media recoverability by implementing a schedule of system backups and database archive operations.• Managed the integration and testing of multimedia broadband components such as digital video (MPEG-4) and audio for educational online applications.• Managed the day-to-day IT troubleshooting for users both locally and remotely• Perform preventive maintenance, software/hardware upgrades, patch maintenance and firmware upgrades.• Provided technical support to the customers; troubleshoot hardware & software; installed imagery & satellite software and development tools• Performed network security administration duties to solve customer problems• Provided support on weekends and odd hours to ensure little to no disruption of local and operational systems during scheduled maintenance and outages• Managed daily activities to include user support and system administration tasks• Provided Tier 1 (Help Desk) problem identification and Tier 3 (Watch Desk) support during normal to semi-critical situations• Managed company VOIP phone system• Troubleshot system performance in absence of IT manager or the Director ensuring technical and support control efficiency.• Assisted with launching new start up programs working closely with personnel to perform suitability reviews by learning and implementing protocols and engaging client awareness.• Prepared correspondences, maintained client appointment logs and records, and provided ongoing support to build rapports and disseminate information• Documented all inquiry activities in the appropriate reporting system• Provided responses to inquiries in writing using professional email skills• Researched and resolved issues/inquiries daily• Escalated issues to the proper help desk associate when necessary and followed up on any escalated issues, all within a timely manner

Bachelor Of Science - Bs, Information Technology

Associate Of Applied Science - Aas, Networking Specialist Degree

Activities and Societies: Phi Theta Kappa Honor Society - Beta Rho Rho Chapter National Technical Honors Society (NTHS)

Associate Of Applied Science - Aas, Cybersecurity

Activities and Societies: Phi Theta Kappa Honor Society - Beta Rho Rho Chapter National Technical Honors Society (NTHS)

Master Of Science - Ms, Information Technology Management