Sonja Kavanagh Email & Phone Number

Dublin, Ie

County Dublin, Ireland

Freelance Event Services

Dublin

In my role as a Senior Account manager at the Diatec Group, a Platinum Autodesk Partner, we provide Digital Project Delivery Services to the Architecture, Engineering and Construction Sector. I am responsible for generating new business through customer networks, whilst maintaining and developing positive relationships with existing clients.As part of my role, I act as the first point of contact to handle customers’ individual needs, resolve any conflicts and provide solutions to our… Show more In my role as a Senior Account manager at the Diatec Group, a Platinum Autodesk Partner, we provide Digital Project Delivery Services to the Architecture, Engineering and Construction Sector. I am responsible for generating new business through customer networks, whilst maintaining and developing positive relationships with existing clients.As part of my role, I act as the first point of contact to handle customers’ individual needs, resolve any conflicts and provide solutions to our customers' is a timely manner.Suggesting actions to improve sales performance and identify opportunities for growth is key in this role. Show less

Clontarf, Dublin 3

Due to the busy and varied nature of this role, a pro-active, professional individual who has the ability to work well on their own initiative as well as part of a team was required.This role was fast paced, requiring an extremely organised person with excellent communication skills and a high attention to detail.Duties included but were not limited to:Logging all calls onto the dedicated Service Desk database.To process service requests in a prompt and efficient… Show more Due to the busy and varied nature of this role, a pro-active, professional individual who has the ability to work well on their own initiative as well as part of a team was required.This role was fast paced, requiring an extremely organised person with excellent communication skills and a high attention to detail.Duties included but were not limited to:Logging all calls onto the dedicated Service Desk database.To process service requests in a prompt and efficient manner.Escalate calls to the appropriate team or service partners when necessary, ensuring good transfer of ownership.To liaise with the Service & Technical Manager ensuring clients are kept updated with key information.Manage tasks ensuring that service level agreement and key performance indicators are met.Monitor and ensure outstanding calls are dealt with within the set timescales.Maintain the asset information and ensure the client database is up-to-date.Assist with operational and client reporting information. Show less

Republic Of Ireland

Conference and Event Staffing Solutions are a company set up in November 2006 exclusively to provide Point of Entry ticket validation staff to the entertainment, sporting and event industry nationwide.We are the only dedicated scanning company in Ireland currently offering this service.Also offering customer service and event staff to our clients from sporting events, indoor and outdoor concerts and festivals.

Bachelor'S Degree, Psychology

Leaving Certificate