With 23 years of award-winning marketing, communications, creative art direction, branding, and management experience, I currently lead the Creative Development and Employee Communications teams in the Customer Experience & External Affairs office of a large public utility (operating budget of over $1.3B in 2022 and revenue of $615.8M in 2021). As the head of Creative Development and Employee Communications, I directly manage the editorial, design, videography/photography, and employee communications teams. I advise and guide staff and clients through effective public and employee communications, marketing, and content strategies involving people, programs, products, and services. Ultimately, I help transform how organizations resonate and show value through customer focus.My career touches every aspect of communications. I lead teams to creatively share information about the products and services vital to our community's quality of life. With 17 years in municipal marketing and communications program management, five in non-profit communications management, a year as an editor in e-learning, four years in law (corporate, estate planning, family, and personal injury), and seven years in small business management ($3M in sales), I've worked with large and small organizations bringing leadership, creativity, and expertise to each industry’s unique areas and challenges.I believe in lifetime learning. I hold a Master of Communication Leadership from the University of Washington, with a concentration in digital media. I have a Certificate in Editing and a B.A. in Mass Communications from the UW. I am also a certified Public Information Officer through the Department of Homeland Security (FEMA) and have a technical arts degree in legal assisting.