Sonja O’Keefe Email & Phone Number

Scottsdale, Arizona, United States

-Provided the highest level of customer service for all clients to achieve an overall extraordinary experience through initial conversations, studio tours, and consistent communication post- appointment-Developed sales strategies to increase company profitability-Managed and trained front desk staff to be able to obtain high performance standards-Kept professional relationships with high profile clients-Lead my team into success while being hands-on and present for any studio needs

Phoenix, Arizona, United States

- Consistently exceeded monthly goals with upselling techniques- Hired, onboarded and trained team members on customer service skills, food and beverage knowledge, and health and safety standards- Maintained high performance customer service under high volume and demanding request- Planned and executed a variety of in-house events

Phoenix, Arizona, United States

-Trained and managed staff on inside Technology systems, including MindBody and Fitmetrix.-Increased studio sales by actively discussing packages, memberships, and retail to hit monthly sales goals-Collaborated with the marketing director to create studio wide unity and motivation for our clients to get healthier and reach their personal goals through unique initiatives and events-Optimized time between being present in the studio with customers and staff and working on community reach out, studio events, and system maintenance

Bachelor’S Degree, Human Development And Family Studies, General

Education record