-Provided the highest level of customer service for all clients to achieve an overall extraordinary experience through initial conversations, studio tours, and consistent communication post- appointment-Developed sales strategies to increase company profitability-Managed and trained front desk staff to be able to obtain high performance standards-Kept professional relationships with high profile clients-Lead my team into success while being hands-on and present for any studio needs

- Consistently exceeded monthly goals with upselling techniques- Hired, onboarded and trained team members on customer service skills, food and beverage knowledge, and health and safety standards- Maintained high performance customer service under high volume and demanding request- Planned and executed a variety of in-house events

-Trained and managed staff on inside Technology systems, including MindBody and Fitmetrix.-Increased studio sales by actively discussing packages, memberships, and retail to hit monthly sales goals-Collaborated with the marketing director to create studio wide unity and motivation for our clients to get healthier and reach their personal goals through unique initiatives and events-Optimized time between being present in the studio with customers and staff and working on community reach out, studio events, and system maintenance