Sonja Perez Email & Phone Number

Orlando, Florida, United States

•In partnership with the Launch Project Manager, attend turnover process call with Sales to Launch, gathering all facts and documents utilized during the sales process. •Establish a relationship with the employer group and broker contacts as the technical SME for the project.•Perform detailed evaluation of content with client and internal projects teams.•Review all required supporting documentation pertaining to launch; gather any clarifying details as needed to facilitate a successful launch.•Assist in the definition of project scope and customer objectives, involving all relevant stakeholders and ensuring technical feasibility.•Participate in and/or lead weekly client calls pertaining to configuration, testing, training and other SME-related agenda items.•Manage product and technology expectations with customers, including managing out-of-scope custom requests to fulfill client needs falling outside of delivered functionality.•Provide detailed instructions and leadership to project Configuration Analyst to facilitate a system build that achieves the client goals while leveraging best practices.•Coordinate system-build efforts across product lines to ensure successful, repeatable processes that meet or exceed client expectations.•Provide necessary training, documentation, and technical education to ensure ongoing client success post-launch.•Review and facilitate resolution of any identified functionality issues.•Perform configuration QA audits to confirm accuracy of system build and completeness based on client specific requirements and goals.•In partnership with the Launch Project Manager, support the flow/timeline of the implementation to the established deadlines and escalate when necessary.•Support the EDI function with configuration changes as required for electronic interfaces requested by the employer group.•Resolve employer group data discrepancies and validation report errors with client and Configuration Analyst.

Orlando

Manage the on-boarding process for outsourced clients by working with the Broker, Client, Sales Team, Implementation Team, and the Customer Service Teams to gather information about the client's current Benefit processes to effectively configure the Benefits Administration portal and Decision Support (PSHR) tools. Oversee and provide support to the client and data team as needed to facilitate electronic transfer of eligibility and payroll information. Ensure accountability for the success of assigned projects.

Orlando, Florida, United States

Manage the on-boarding process for outsourced clients by working with the Broker, Client, Sales Team, Implementation Team, and the Customer Service Teams to gather information about the client's current Benefit processes to effectively configure the Benefits Administration portal and Decision Support (PSHR) tools. Oversee and provide support to the client and data team as needed to facilitate electronic transfer of eligibility and payroll information. Ensure accountability for the success of assigned projects.

Orlando, Florida

Orlando, Florida Area

Manage the on-boarding process for outsourced clients by working with the Broker, Client, Sales Team, Implementation Team, and the Customer Service Teams to gather information about the client's current Benefit processes to effectively configure the Benefits Administration portal and Decision Support (PSHR) tools. Oversee and provide support to the client and data team as needed to facilitate electronic transfer of eligibility and payroll information. Ensure accountability for the success of assigned projects.

Orlando, Florida Area

18 hour IV therapy prep