Sonja Serrano, Csm® Email & Phone Number

Columbus, Oh, Us

United States

● Manage a lucrative book of cyber, management, and professional liability insurance. Educate and inform retailers and Insureds on cybersecurity and current cyber market trends.● Identify potential client needs and propose appropriate insurance solutions.● Devise and implement new business plans through analysis● Collaborate with the underwriting team to review and analyze risk profiles of potential clients.

Melbourne, Florida Area

● Ensure marketing projects are delivered as scheduled and within budget to best possible quality standards● Streamlined content creation and curation with the implementation of kanban boards. ● Develop, maintain, and update comprehensive project files within Asana.● Oversee social media workflow process

Marietta, Georgia, United States

● Spearheaded payment app system integration projects with an agile team of 15 members, managing global deployment and compliance across Europe and the Americas. Leveraged Agile methodologies to ensure alignment with worldwide operational standards and multi-regional requirements. ● Managed team members and internal resources across various departments and global regions; coordinated efforts between said teams and vendors.● Served as the principal liaison/SME for senior leadership, establishing a precedent for crafting deliverables that addressed the distinct needs of two direct competitor clients.● Optimized workflows and business processes by establishing a PMO.

Marietta, Georgia, United States

Atlanta, Georgia, United States

Unable to disclose due to NDA.

Norcross, Ga

● Implemented an Agile framework in a bio MedTech startup, revolutionizing project management methodologies. Established and enforced effective communication strategies to transparently convey challenges and progress to upper management.● Tracked project schedules and timelines in Jira and Gantt Charts; reached 100% of project milestones on time and within budget.● Identified and applied best practices to meet financial objectives minimizing quality costs through analysis of discrepancy data trends while maintaining performance standards, resulting in a savings of $18.5K.

Buckhead, Georgia

● Instituted project and vendor management frameworks in collaboration with leadership and product managers, setting foundational practices for a startup environment focused on app development.● Planned, managed and executed marketing campaigns, platform development, and app development projects.● Mentored and developed interns from numerous Georgia colleges and universities, providing comprehensive training and professional growth opportunities within a startup setting.● Refined and optimized operational procedures for trade show participation, enhancing process efficiency and organizational visibility in industry events.

Greater Atlanta Area

● Facilitated the migration and content update of the Learning Management System (LMS) from Kajabi to Teachable, ensuring seamless service continuity and enhanced user experience.● Drove the high-quality completion of product launch campaigns; ensured that work items were delivered on time and within budget. ● Coordinated project execution and managed a remote team of freelancers and consultants at 360 Content Pro, overseeing comprehensive activities from project initiation to closure within the online training and marketing domain.

Atlanta, Ga

● Maintained and monitored project plans, project schedules, work hours, budgets and expenditures.● Provided support for the PMO and CSO.● Arranged stakeholder gatherings through organization, attendance, and participation.● Created documentation for city-wide software implementation initiative.

Duluth, Georgia

● Developed, tracked and managed IT projects from inception to implementation to support; Orchestrated seamless client onboarding and offboarding processes, ensuring compliance with industry regulations and internal policies. ● Streamlined and optimized operational workflows for a dynamic offshore (NOC) team ● Organized comprehensive compliance assessments and audits, identifying vulnerabilities, and recommending targeted solutions to mitigate risks and enhance operational efficiency.

Duluth, Ga

● Provided executive-level administrative support● Processed thousands of case filings in local & state government courts● Conducted thorough legal research; analyzed and consolidated results into various reports● Drafted, revised, and prepared legal correspondence, documents, and forms.● Coordinated schedules with hearings and appointments for attorney

Master Of Business Administration - Mba, Project Management

Bachelor’S Degree, Computer Information Systems

Activities and Societies: AIS GSU, Delta Phi Lambda Sorority, Inc., Student Alumni Association

Associate’S Degree, Psychology

Dean's List: Fall Semester 2009, Spring Semester 2010