Sonje C. Email and Phone Number

• Develop and design compliant streamline process procedures for project registrations, resulting in an overall improvement of 20% accuracy rate.• Develop tailor-made solutions by analyzing present trends and anticipatory data to meet organizational objectives, increasing team productivity by 30%.• Collaborate with project manager to oversee time-sensitive registration tasks and achieved a 95% success rate on all completed projects.• Ensured that compliance was met by completing specialized training and required certifications

• Created comprehensive overview of 20+ opportunities to optimize existing processes through data and analyst, generating 200k in cost savings annually.• Identified discrepancies between documented and operational processes, leading to realigned procedures to meet compliance standards and reduce internal risk.• Assisted organizations to maintain compliance and solved complex problems through education and citations.• Ensured that members on my team effectively worked through challenges and obstacles that arise.

Researched and resolved routine complex charitable registration issues.Assisted organizations with online account creation and troubleshooting user website issues. Responded to telephone inquiries and correspondence concerning consumer activities and/or charitable organizations.Assisted with special projects.

• Employed leadership by using expert problem-solving and communication skills as a customer service agent for healthcare and personal lines insurance products. Named agent of the month 4 times.• Worked with customers and insurance agents to answer questions while maintaining a 91% customer service satisfaction rating.• Completed 300+ inbound/outbound calls and emails to assist customers with insurance related matters.• Crossed trained new hires.