Sonjia Polanco Email & Phone Number

Carpinteria, CA, US

Miami, Florida, US

Menlo Park, CA, US

Seattle, Washington, US

• Regularly collaborated with senior management to proactively identify sales challenges, improve IC productivity, forecasting accuracy, and reduce admin burden on ICs
• Administered, implemented and optimized SFDC, Clari, Gong, Groove, Sendoso, Quip, and Ambition tools across all teams globally to maximize usage and effectiveness
• Optimized our Territory model for prioritization, measurability, and equity
• Partnered closely with enablement on ensuring sellers had the correct data, dashboards and process documentation for large scale roll outs like CPQ, CVI, Sales Motion, etc.

Carpinteria, CA, US

• Designed and implemented system and process changes for Public Sector GTM, which laid the foundation for the first $1mm Public Sector deal
• Closely collaborated with executive leadership to leverage data-driven insights for continual optimization of sales processes
• Orchestrated Reseller/Partner channel improvements, driving enhanced performance and additional revenue

Carpinteria, CA, US

• Scoped and provided detailed business analysis for large-scale, cross-functional projects defined by corporate Objectives and Key Results
• Created process maps of current state and recommended future state for technical teams based on business needs both defined and discovered
• Established a communication framework for stakeholders to define quote to cash project prioritization and align on the intake process
• Provided training materials and led training sessions for Deal Enablement and Sales as related to quote to cash system and process changes
• Mentored Business Analysts across the organization on stakeholder communication and field research

• Found a successful pet-concierge business and increased revenue each year by addressing gaps in the local marketplace
• Established new and recurring client base, partnered with high-end hotels and resorts
• Managed contractors, vendors, and payroll

• Met with business stakeholders to identify business objectives, establish and sequence tasks and resources requirements necessary to complete the project
• Acted as an engagement manager and lead requirements gathering sessions for Zuora design and deployment
• Documented and translated business requirements into actionable tasks and create blueprint configurations for the client
• Created business process strategy, design and re-engineer for new systems
• Configured Zuora, test and adjust to meet client needs
• Trained the client prior to launch to ensure a successful rollout to end-users

Sunnyvale, CA, US

• Acted as the primary functional and technical expert on internal business applications and the intermediary between stakeholders, users, and engineering
• Researched, analyzed, and designed proposed technical solutions and enhancements to meet business needs
• Worked collaboratively with internal teams to plan, identify downstream impacts, and implement integrations with other enterprise systems
• Tracked alignment of business requirements to implementation tasks throughout the project lifecycle
• Created technical documentation, coordinated full end-to-end testing, and trained QA team

Carpinteria, CA, US

• Acted as primary functional and technical expert on business applications, developing cross-functional business processes, writing technical designs, driving projects through implementation, and providing ongoing.
• Researched, analyzed, designed and proposed solutions that meet business needs
• Led requirements gathering sessions for new system requirements or enhancements to existing systems and/or business processes
• Gathered, documented and translated business requirements into actionable projects or tasks
• Worked closely with the Project Manager and business stakeholders to identify business objectives, established and sequenced tasks and resources requirements necessary to complete the project
• Worked collaboratively with other staff in the planning, development, and implementation of integrations with other enterprise systems

Carpinteria, CA, US

• Collaborate with cross-functional teams to ensure everyone’s needs are accounted for when new requirements arise. Act as an advocate for the Enterprise Sales team as decisions are being made to their daily processes
• Scope and set expectations of our bandwidth as projects develop. Manage sub-contractors and hold team members accountable for their output
• Create test cases and run different testing groups to account for any changes due to software migrations. Build training plan and documentation. Manage all open tickets to ensure they’re all accounted for
• Assist with Data Validation for the Enterprise team, which includes reviewing and understanding where the information is being pulled from and how it will migrate into the new system

Carpinteria, CA, US

• Managed and maintained Fortune 500 client relationships including Wal-Mart, Target, Boeing, Verizon, Raytheon, and Deloitte. Provided professional interaction, timely responsiveness, and critical follow-through..
• Acted as team lead for internal training and account consolidation. Assisted VP-North American Sales with management of open territories and special projects. Collaborated and strategized within team environment to.
• Demonstrated proficient and thorough understanding of company products, operating principles, procedures, and business processes. Developed and maintain client information database, document communications and services.
• Communicated new product and service opportunities to internal stakeholders, assess client needs through business analysis requirements, and identify solutions that marry client requirements to company products
• Prepared customer activity and booking reports. Tracked and measured weekly, monthly, quarterly, and annual forecasts and goals. Prepared client proposals, quotes, and demos. Negotiated and handled purchase orders.

Fort Lauderdale, FL, US

• Acted as primary contact for 750+ Citrix Online clients averaging over $2 million in annual revenue. Integrated GoTo Web-based product line and provided consultation to clients on system implementation. Drove.
• Fostered client loyalty, further penetrated assigned accounts, renegotiated contract terms, and gathered client feedback. Expanded and retained existing client base including account reviews and solution selling..
• Proactively cross-sold into new departments and upsold additional services. Collaborated with sales and marketing to create persuasive strategies on product positioning, and solved key business problems
• Led personnel within team environment for client review, account growth, process streamlining, and cross-selling guidance. Reported on client utilization, risk evaluation, and contract negotiation. Provided product.

M.A., Organizational Management

Education record

B.A., Psychology