Sonjoy Goswami Email & Phone Number

● sonjoyk@yahoo.com ● Building customer-focused environments of accountability, reliability and ownership is my passion. Driving business transformation that positively disrupts while significantly growing top-line sales and bottom line performance is my specialty. A data-driven game changer, organizational turnaround/development expert, innovation strategist, Six Sigma Champion and executive partner, I leverage a unique working knowledge of the entire product life cycle with a career of creating and implementing highly effective, forward thinking business management systems (BMS) that align people, processes and technology initiatives with business strategy and vision, while moving the company forward. Noted for:CROSS-FUNCTIONAL LEADERSHIPBuilt cultures of innovation and collaboration through ongoing engagement of global teams including sales, marketing, project management, engineering, safety, quality, reliability, operations, supply chain, customer service, and HR. BUSINESS TRANSFORMATIONReorganized Turbocor’s Engineering, Manufacturing, Supply Chain and Aftermarket departments/processes, growing revenues by 23% YoY over two years.GLOBAL SALES GROWTH DRIVERLed aftermarket business through innovation of new recurring and residual sales channels globally with digital sales platforms. In this direct client facing role, developed global service centers and aftermarket parts distribution/holistic pricing strategies that drove a 10% YOY sales.REVITALIZATION OF CUSTOMER EXPERIENCETurned around failing relationship with US Military and Air Force at Cummins. Through a systematic approach of Six Sigma/PDCA improved RFT from 40% to 100% in < 6 months.PROACTIVE PROBLEM SOLVERWithin first month at Turbocor, uncovered 17 quality/reliability issues impacting bottom line/customer satisfaction. Led group in devising/executing strategy. Resolved issues in six months to maintain 95% market share in an extremely competitive market. Improved NPS from -67 to +26.

Listed skills include Six Sigma, Continuous Improvement, Dmaic, Kaizen, and 46 others.