• Led the product management process for a 2M+ user B2B video conferencing software, including the planning and execution of retirement plans for outdated products.• Idealized, prototyped, deployed and tracked new feature rollouts based on industry needs.• Led the development of a robust telemetry platform, 0-100'ing observability across all teams and verticals, including DevOps, marketing data, sales data, API, and infrastructure.• Drove a 40% increase in customer satisfaction… Show more • Led the product management process for a 2M+ user B2B video conferencing software, including the planning and execution of retirement plans for outdated products.• Idealized, prototyped, deployed and tracked new feature rollouts based on industry needs.• Led the development of a robust telemetry platform, 0-100'ing observability across all teams and verticals, including DevOps, marketing data, sales data, API, and infrastructure.• Drove a 40% increase in customer satisfaction through data-driven product feature developments,leveraging user feedback.• Built a B2C platform for new markets, expanding the company’s reach and creating a new sales channel for the company.• Partnered with sales and marketing teams to drive EMEA expansion, opening new revenue streams by adapting to customer needs in different regions and increasing global market penetration YoY.• Established, tracked and executed quarterly roadmaps, achieved %85 project milestones onschedule.• Managed key clients from banking, defense industry, governments, militaries, insurance, pharmaceuticals and telecommunication industries.• Conducted customer feedback meetings to pinpoint sector-wide pain points. Show less

• Defining the product roadmap and coordinating all activities to help build the product• Ensuring user stories are tested, verified and deployed• Collaborating with the product team to define the product vision• Identifying customer needs via customer feedback meetings • Continuously working for a better customer experience• High fidelity prototyping using Axure tools• Helping leading the change for a multi-million user software

• Led the successful acquisition and implementation of MOOC (Linkedin Learning) platforms as the primary point of contact.• Led analysis, implementation, and optimization of edTech platforms (H5P, Persuall) at MEF.• Implemented the automation of support desk processes, eliminating recurring tasks and deflecting over 400+ annual support requests, resulting in significant cost savings and improved response times.• Presented industry and technology advancements to the rectorate.

• Created and improved TEDxMEFUniversity website• Handled application forms and related excel data for evaluating the participants anonymously• Handled technical process that is crucial to the event such as lightning, sound and visuals

• Helped and ensured that teams have coordination within and between the teams.• Monitored the process from end to end• Provided content for TEDxMEFUniversity website• Worked with stage direction on event day

• Implemented edTech solutios for computer science courses that streamlined grading and enhanced student tracking.• Designed and delivered English lessons to high-achieving high school students under the SciUS program.• Participated in the development efforts of science department’s web platform transformation fromstatic HTML to Angular and Flask.• Contributed to a Thai language NLP project focused on plagiarism detection.

• Led the Uber expansion project at MEF University,• Guerilla marketing efforts for digital and in-person resulted in 950 confirmed deals within a 38-day period, exceeding expectations.