Chris Sonnenberg Email & Phone Number

Encino, California

Research project management on hundreds of online research studies annually.Data analysis and report design, providing actionable insights and impactful recommendations.Consistently delivering results within strict project budgets and timelines.Providing superior support to executive level clients including presentations of report findings.Training, mentoring and managing several junior level employees and interns.

Westlake Village, Ca

Managed 50+ qualitative and quantitative research projects annually, representing upwards of $1M in revenue.Collaborated with senior management and clients to develop best research methodologies and study designs.Provided reporting and analytical support including data analysis, report design and review.Routinely delivered research results within expected timeline and budget restrictions.Maintained key client relationships, serving as point person through all research stages.

Managed all accounts receivables including issuing invoices, tracking paid invoices, and recording revenue for 2,000+ clients at $6 Million annually with a 100% accuracy rateProduced weekly and monthly sales and financial reports utilizing Excel Pivot Table in conjunction with presenting and clarifying results with upper managementProvided excellent customer service skills, responding to 100+ inquiries weekly regarding invoicing matters including explanation of charges and dispute resolution; ensuring complete client satisfactionResponsible for fee assessment and invoice preparation for 50+ files per week through Oracle Financials and MS Accessdatabase including daily updating of databaseFacilitated and managed all client service contract changes and acted as liaison between our company's legalstaff and the clients' legal staff.Assisted Collections department in contacting 50+ clients weekly regarding outstanding invoices and facilitated payment orother resolution methods

Prepared 50 + inspection packages per week for client audits; reviewed and proofed every document to ensure completionof each packet. Responsible for follow-up of renewal applications. Maintained positive client relations including contacting clientsapproaching their renewal due date.Responsible for sending Voluntary Surrender letters to clients who had not submitted renewal applications, or clients werenot compliant with organic regulations. General office duties including answering phones, filing, and preparing shipments through FedEx, UPS and USPS

Generated 1,000 + leads per week through promotional events for the entire Central Valley region Researched and planned 30 + events per year to promote and generate leads Developed relationships and negotiated agreements with car dealers and event promoters for event success Trained & supervised booth representatives to ensure positive representation of company during all events