Customer Support Specialist
Current-Manage 5-10 customer tickets weekly and update documentation in JIRA, resolving 100% of tickets within 4 hours-Complete 5-7 reports and billing documents for clients weekly, maintaining 100% client retention
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@virid.com
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Sonny Manocha is listed as Sales Development | Business Development | Customer Support | Increasing Revenues Through Building Customer Relationships at Virid, a with 28 employees, based in Greater Pittsburgh Region, United States. AeroLeads shows a work email signal at virid.com and a matched LinkedIn profile for Sonny Manocha.
Sonny Manocha previously worked as Customer Support Specialist at Virid and Inbound SDR / Parternship Specialist at Virid. Sonny Manocha holds Bachelor Of Science (B.S.), Accounting from Penn State University.
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AeroLeads found 1 current-domain work email signal for Sonny Manocha. Compare company email patterns before reaching out.
People, sales, metrics, and data fascinate me. Throughout my career, I have increased revenue through building customer relationships and by hitting my metrics.I am eager to build my expertise within these areas, while enhancing the success of your company.I consistently hit my sales goals by over 100%, through strategic use of metrics through lead qualification spreadsheets in a prior business development role. In my current role as a customer support specialist, I input information from the clients into JIRA, a project management tool. Furthermore, I communicate effectively with internal staff and the client to ensure all parties have the right information. As a result, 100% of my customer satisfaction metrics are obtained in a matter of a few hours.While working at Resus Technologies (a SaaS startup), I did background research through phone calls to better understand our customer base. In addition, I collaborated effectively with team members and worked independently. I consistently met my metrics, hit all my deadlines, and was instrumental in driving in-person event attendance by over 30%. My sales career started at Macy’s Department Store where I grew the in-store customer base by over 40% and became the top salesperson in my department. I attribute my success to effective collaboration with others on our team and to my extensive knowledge of the store’s software system. Because of my strong desire for professional development, I have consumed many sales, customer service, and business books and have taken courses on Sales Development, Hubspot, Google Analytics and Salesforce. Some organizations that I have been active in are RevGenius, a community of revenue-generating sales, marketing, customer success, and revops professionals and HYPCCCYCL, invite-only, professional community where top B2B revenue leaders cross-train their GTM skills with VCs. In terms of sales books, one of my favorite books was Jeb Blount’s “Fanatical Prospecting.” In addition, I have taken the initiative to become active in a local Toastmasters club. You can reach me at sonny.manocha@gmail.com.
Listed skills include Public Speaking, Hubspot, Results Oriented, Salesforce, and 16 others.
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Remote(Washington Dc Metro Area)
-Manage 5-10 customer tickets weekly and update documentation in JIRA, resolving 100% of tickets within 4 hours-Complete 5-7 reports and billing documents for clients weekly, maintaining 100% client retention
Remote (Washington Dc Metro Area)
- Sourced for qualified leads in collaboration with head of Partnerships to find partners, exceeding weekly quota by 10%- Researched potential partners using G2 and Capterra, reached out to potential partners, and set up initial potential partner discovery calls in coordination with Head of partnerships, generating 3 meetings a week.
HYPCCCYCL is an invite-only, professional community where top B2B revenue leaders cross-train their GTM skills with VCs.
Greater Pittsburgh Region
- Followed up and coordinated 10-15 appointments with clients weekly by phone, generating 5-7 new patients weekly- Spearheaded digital transfer process and digitized physician letters, saving 3-5 hours weekly in administrative tasks
- Completed 20+ customer transactions daily using bank software, exceeded corporate customer metrics by 50% - Assisted customer with bank withdrawals/deposits and service issues, increasing branch customer satisfaction by 50%
Greater Pittsburgh Area
- Conducted 20+ prospecting calls weekly to leads (startups and corporations) to sell grooming services to customers- Researched/prospected via LinkedIn/company websites for project, increasing in person event attendance by 30%+
Greater Pittsburgh Area
- Scheduled weekly orders and deliveries of merchandise for 50+ customers, increasing monthly revenue 5%- Coordinated all daily communication correspondence and forwarded escalated calls to supervisor
Greater New York City Area
- Marketed and promoted mobile application to Penn State campus departments, improving build brand loyalty- Developed relationships with 10+ campus groups to help driver new users for social media network- Trained 30+ users on how to use mobile application and benefits of app
Greater Pittsburgh Area
- Processed and monitored hundreds of merchandise transactions through store’s payment system.- Exceeded daily sales goals and customer retention rate by over 40% using product knowledge leading to an over 40% increase in store revenue/customer retention rate.
Other employees you can reach at virid.com. View company contacts for 28 employees →
Jonathan Hudgins
Colleague at ViridFalls Church, Virginia, United States
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Carol Ringuette
Colleague at ViridWashington Dc-Baltimore Area, United States
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GM
Ginny Manocha
Colleague at ViridWashington Dc-Baltimore Area, United States
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Morgan Miller
Colleague at ViridReston, Virginia, United States
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Gary Pattison
Colleague at ViridGreater Brisbane Area, Australia
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JB
John Barela
Colleague at ViridReston, Virginia, United States
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Kizito An
Colleague at ViridLondon, England, United Kingdom
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Stephanie Hernandez
Colleague at ViridReston, Virginia, United States
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MM
Madeline Miller
Colleague at ViridWashington, District Of Columbia, United States
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MK
Moore Keith
Colleague at ViridGreater Brisbane Area, Australia
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Sonny Manocha works for Virid.
Sonny Manocha is listed as Sales Development | Business Development | Customer Support | Increasing Revenues Through Building Customer Relationships at Virid.
AeroLeads has found 1 work email signal at @virid.com for Sonny Manocha at Virid.
Sonny Manocha is based in Greater Pittsburgh Region, United States while working with Virid.
Sonny Manocha has worked for Virid, Hypcccycl, Revgenius, Pk Mullick & Associates (Physician Office), and Citizens Bank.
Sonny Manocha's colleagues at Virid include Jonathan Hudgins, Carol Ringuette, Ginny Manocha, Morgan Miller, and Gary Pattison.
You can use AeroLeads to view verified contact signals for Sonny Manocha at Virid, including work email, phone, and LinkedIn data when available.
Sonny Manocha holds Bachelor Of Science (B.S.), Accounting from Penn State University.
Sonny Manocha is listed with skills including Public Speaking, Hubspot, Results Oriented, Salesforce, Sales, Data Entry, Networking, and Business Development.
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