Son Thach Email & Phone Number

• Processed 10% more medical supply shipments by improving operational efficiency, reducing backlogged orders by 5%.
• Enhanced inventory visibility by ensuring accurate data entry and streamlining order processing.
• Managed and resolved discrepancies in inventory counts, preventing stockouts and ensuring accurate stock levels.
• Ensured quality control by identifying and returning defective materials, contributing to cost savings.
• Facilitated warehouse order requests, improving communication and reducing discrepancies for smoother operations.

United States

• Responded to end-user inquiries via phone, email, and in-person, providing timely and effective technical support for software, hardware, and network issues.
• Troubleshot and resolved technical problems, escalating complex cases to higher-level support when necessary.
• Documented support tickets, maintained accurate records, and tracked issue resolution progress using the help desk ticketing system.
• Conducted user training sessions and created user-friendly documentation to enhance end-user understanding and self-service capabilities.
• Developed relationships with end-users to ensure user satisfaction by aiding and follow-ups on assigned tickets from opened status to closed status.

Garden Grove, California, United States

• Provided on-site technical support and troubleshooting services for computer systems and related hardware components.
• Installed, configured, and maintained computer systems, including operating systems, software applications, and peripherals.
• Performed preventive maintenance tasks, such as system cleaning, updates, and backups, to ensure optimal system functionality and data security.
• Handled a high volume of incoming calls and emails, responding promptly and efficiently to address customer needs and inquiries.
• Responded to helpdesk tickets and provided remote support to clients, resolving technical issues remotely when possible.

• Responsible for daily loadings and delivering shipments of plumbing supplies, doors, windows, and patio door.
• Processed incoming PO’s and checked for discrepancies before importing data into system.
• Organized and maintained door assembly production as the lead door assembler.
• Managed warehouse operations and aided with shipping and receiving.
• Assembled and installed standard/custom sized doors for commercial and residential buildings.