SummaryHighly skilled business analyst with excellent interpersonal skills, building business solutions by bridging nontechnical team members with backend developers. Capable of understanding intricate business processes and requirements and able to provide high impact solutions across all facets of an organization.Career Highlights• Worked across all sectors and within diverse business domains: For-profit, Education, Nonprofit/Non-Governmental and Governmental.• Implemented scores of Salesforce.com systems – Requirement gathering, Specifications, Configuration, Data Migration, QA Testing, End user Documentation, Ongoing support and Refactoring.• Designed, configured, managed and continuously improved complex Salesforce instance for 350+ end users and 3000+ customer portal users worldwide.• Co-Founder and list manager of the largest user-driven Salesforce.com online community - NPSF Google Group (2000 Members).Business System Approach• Low total cost of ownership – Providing excellent ROI on tech investments so that companies can focus resources on core business, not technology.• Seamless workflow – Creating systems that work together and are a natural part of how people work.• Openness and Interoperability – Implementing systems that have rich ecosystems of Application Developers which can extend functionality and integrate with other applications.• Analytics, tracking and metrics – Designing systems that provide leadership with analytics to make key business decisions.• User-adoption – Launching and supporting systems that are rooted in high end user adoption. Systems must be intuitive and well-supported. • Proven problem-solving skills; dynamic project management; decisive leadership and inclusive management skills which are the core of systems development ethos• Management and supervision – 20 years• Business administration - 15 years• IT and Systems Analyst - 15 years• Salesforce.com analyst, designer and implementer - 12 years