Worked on engineering team responsible for building out data platform designed to discover, transform, and deliver data assets within the enterprise. Specifically worked within the SRE Infrastructure group. Responsibilities in this role include:- Develop tooling and automations using programming/scripting languages, following the Site Reliability Engineering (SRE) model. Intent is to reduce toil and increase productivity for platform engineers.- Develop and maintain CI/CD pipelines to facilitate rapid delivery of new features/value to customers/stakeholders.- Custodian of cloud computing resources on Google Cloud Platform. Work daily with Google Kubernetes Engine clusters and IaC tooling (Terraform).- Create and maintain documentation about existing or planned infrastructure systems for developers to reference.- Practice Agile Software Development principles

Promoted to full-time staff in August 2021 due to growing need within organization, as well as restructuring. - Administered over 15 VMWare database and application servers. - Managed delegated security groups and organizational units within active directory. - Identified issues/inefficiencies in process, researched and implemented solutions to facilitate effective use of technology.- Trained staff in information technology best practices.- Coordinated cloud migration projects, working with vendors to provide access to campus network resources both on-prem and cloud based. - Led redesign of company IT helpdesk workflows to improve efficiency. - Transitioned remote employees back to in-office work environment after COVID-19 pandemic.

- Communicated with customers using Help Desk ticketing system (FreshService) to resolve end user hardware/software issue. Typical tickets include break/fix incidents, active directory user onboarding/password resets, Outlook rule creation, and hardware deployment requests.- Assisted with IT infrastructure projects as needed, performed research and made recommendations based on needs of organization.- Hardware and software rollouts/upgrades- VPN Client Setup for Remote Work- Office / user relocation- Asset management/hardware lockdown (DeepFreeze)- Printer installation/print server configurationAchievements in this position include:- Completed company-wide upgrade of personal desktops and peripherals for over 200 end users. Created base image for user desktops and deployed using image casting software. Coordinate with end users to transfer data and deploy new machines.- Completed digital signage project for student union conference center. Troubleshooted networked touch devices and screens to re-establish connectivity with event management system.- Migrated all enterprise Apple devices to Jamf Cloud mobile device management system.