Sonny Padilla Email & Phone Number

Albuquerque, Nm, Us

Sales & Outreach: Promote memberships, generate leads, and build community partnerships.Customer Service: Provide tours, address inquiries, and resolve issues.Sales Goals: Achieve monthly sales targets and report key metrics.Team Collaboration: Work with management and fitness teams to improve sales strategies.Promotions & Events: Support and promote gym events and special offers.Product Knowledge: Stay informed about gym services and improve sales techniques.Administrative: Handle contracts, payments, and maintain a welcoming environment.Competencies: Strong communication, sales-focused, flexible hours, experience in sales/customer service preferred.

Portland Oregon- Remote

In my first role exclusively reliant on ‘cold calling’ I prospected for new clients interested in partnering with Logical Position as their digital marketing agency.Utilizing web inspector, to identify missing or existing SEO elements and or certain sales transaction integration, or lead generation integration, I would determine if certain SMB websites were eligible candidates for partnership.Once determined, cold outreach was conducted via phone to engage with the prospective client and schedule and conduct a demonstration of how Logical Position would optimize their Google Ads initiatives (utilizing single keyword ad groups, intelligent bidding , and consistent performance analysis), the search engine optimization of their site (implementing content creation, correct text and language throughout the website’s frame work, and throughout every listed product for e-commerce sites ), improve performance of Amazon ads , enhance lead generation pay per click (PPC), improve Social Media advertising , and / or elevate their email marketing, depending on their area of need.

Albuquerque, New Mexico, United States

Worked with new and existing clients to help them obtain industrial manufacturing equipment, tools, semi-finished to finished hardware and components, or customization services they required to support their own jewelry and jewelry products businesses.Assisted with search engine optimization of website through content and product magazine clean up. Submitted over 200 tickets for content correction, removal, or missing content after screening over 600 external facing videos and over 500 product pages.Identified clients poised to grow based on emerging trends and as a result brought on thousands of dollars in expanded business by partnering with our customization team to produce high demand components among permanent jewelry customers whose customization requests had previously been declined.Worked as a consultant between clients and our various manufacturing sectors to ensure quality, specification alignment, and quantity/delivery assurance.

Albuquerque, New Mexico

-I take pride in helping clients develop successful communication strategies, augment SEO tactics, and execute content marketing dissemination.-I am committed to uncovering mutually beneficial partnerships that lead to clients' desired results-I leverage PR Newswire's 62 years of media relationships to the benefit of our clients and our clients' clients- Curator of @PRNTECH

- Stepped in when a business need existed to support our platform experts with sales discussions, presentations, and information about PR Newswire’s unique suite of solutions. -When the business need expired, I returned to my previous role.

Sandoval County

Albuquerque, New Mexico Area

-Administration of all business activities of catering business including business creation, planning, marketing research, marketing, communication, sales, customer service, scheduling and event planning, logistics, production, customer relationship management, record keeping/ accounting and technical management. -Created, maintained, and developed company website, and performed all Information Technology support on PC's, iOS devices, and mobile payment and transaction devices. -During operation, the business outperformed expectations, and quickly outgrew the initial, simple and low-risk business model within an underserved, niche, target market.

At Home Advisor Albuquerque, Nm

-Resolved the most complex/highest priority hardware and software issues experienced by end users through complete ownership as the single point of contact for hundreds of customers throughout various resolution processes, (involving communication with engineering, management, and hands on research and issue replication) which required expert time management, high levels of sensitivity, and skilled diplomacy to ensure every interaction resulted in customers that would advocate for our products and services. -This at-home-based, primarily self-managing, position required all communication be conducted electronically using audio, video, phone, messaging, email, and collaboration software/interfaces of varying types with expertise; both as the recipient of information and when I delivered information. -Remotely guided end users from every skill level through complex instructions, such as those to setup networks, enterprise email accounts, software installation, operating system de-and re-installations, data-recovery-backup-transfer, obtaining content, and more. -While adhering to strict privacy policies I assisted customers retrieve crucial account information in a secure manner and enforced information security in cases where account information retrieval was not possible; in a professional and palatable manner. -Collected data, system logs, crash logs, diagnostics, and hardware as part of a process to determine severity of issues and range of units affected or simply to deterring the root cause of complex software issues. -Created content using various forms of media such as video, digital presentations, documents, photos and combinations of media, to convey simplifications of complex steps or procedures; for the benefit of customers, lower level advisors, peers, and management. -Provided feedback and mentoring that led to the furthered development of lower level advisors, senior level peers , partners, and other entities.

Albuquerque, New Mexico Area

• Consistently worked on projects with team of 3 or more people. • Marketing Research conducted for the UNM Student Union Building. • Supply Chain Analysis for local manufacturer. Business Information Systems Analysis for large local appliance retail warehouse. • Developed website using HTML5, C#, and Java Script. • Acted as Co-CEO of 3 virtual companies, one of which made national top 100 leader board. • Studied total quality management principles (Six sigma, statistical process control, Taguchi methods) for both manufacturing and services. • Learned demand forecasting methods, low cost location determination, supply chain management.

Rio Rancho

- Supervised a team of twelve employees often ranked among the top ten teams in sales and customer satisfaction achieved through complete dedication to each individual's success; identifying and exploiting motivators, through cultivating a supportive yet ambitious camaraderie and by designing new and innovative incentives.-Acted as single point of contact for expert help with the most complex technical issues, (which involved an array of areas within IT, i.e. home and office mobile hotspot networking, data and voice networks setup, provisioning, issues, and infrastructure, resolving issues with any device active on the network including iOS, Android, Blackberry, iDen, and Windows devices, enterprise email, etc) the most difficult to understand billing issues or errors, and generally the most difficult problems to solve which required expert handling or investigation.-Performed quality control by monitoring advisors to ensure adherence to call handling procedures, FCC guidelines, privacy, and customer information security including: proper handling of SSN's for credit inquiries, proper credit card payment processing, and legitimately obtained sales.- Reinforced, invented, and adapted sales techniques for each individual on my team to increase company revenue, through the sale of products and services; exceeding sales, quality, customer retention, and customer satisfaction goals by over 150%.-Managed direct customer interaction at time of supervisor requests and used exceptional technical, negotiation, communication, and interpersonal skills to minimize churn and maximize life time value of customers.-Developed individual performance plans based on remote and live data collection and internal metrics to ensure exceptional employee performance, conducted meetings 2-4 times per week to present reports consolidated from several data base sources to both employees and management team, interviewed new applicants on a rotation with all other supervisors.

Rio Rancho Nm

-Managed inbound calls and used exceptional negotiation, communication, and interpersonal skills to minimize churn and maximize life time value of customers through the sales of products and services.-Adapted to and improved complex and volatile customer handling systems/processes and designed process to handle accounts affected by premium rate text messages (a key driver of customer churn/dissatisfaction at the time).-Exceeded sales, quality, customer retention, and customer satisfaction goals which exuded my ability to lead-Collected then mined customer relationship management (CRM) data to create customized product solutions.

-Oversaw the quality, safety, and consistency of food productManaged kitchen inventory utilizing trends to forecast need, avoiding shortages, spoilage, and minimizing holding costs-Designed formal kitchen work processes based in the principles of lean manufacturing; utilized Kanbans, 5S methodology and value stream mapping to ensure constant reexamination of the flow of work and goods to identify and eliminate waste -Through organization and process design, I achieved substantial reduction in costs (expanding profit margin), accelerated order completion/table turn-over (increased revenue), and higher customer satisfaction-Fulfilled every duty of Chef de Partie actively working in the production process

Cuba, Nm

Cuba, Nm

Cuba, Nm

Bachelor Of Business Administration (Bba), Operations And Marketing Management, 3.35

Activities and Societies: National Collegiate of Scholars

Associate Of Science (A.S.), Integrated Studies, 3.5

Activities and Societies: Honor Society

Culinary Arts/Chef Training

Activities and Societies: - Completed all non-clinical theory/fundamental classes - Did not complete clinical year of program due.

Certification, Cannabis Core Competencies, Passed