Sonny Phan Email & Phone Number

Carson, Ca, Us

Carson, Ca, Us

New York, Ny, Us

Boston, Massachusetts, Us

-Adheres to, maintains, and improves operating policies, procedures and associated knowledgebase documentation.-Provide customer satisfaction in the area of desktop services, providing a good level of technical expertise, and in a timely fashion.-Diagnose and resolve technical issues in association with end user devise and/or software using authorized tools and follows documented policies and procedures.-Analyzes help desk trends to identify opportunities to improve the quality and value for each of our clients.-Partner with IT staff at client locations to coordinate seamless support of desktop service.-Maintain current knowledge of industry trends and potential impact on the support to the business.

Administrative Duties: · Provide support to end users by understanding the issue, defining issue and executing solution· Manage encrypted confidential data processing for Massachusetts General Hospital, Newton-Wellesley Hospital, Brigham & Women’s Hospital and North Shore Medical Center· Implemented migration from Centricity to EPIC software· Provide duty and software training to new hires and explain protocols clearly and efficiently· Corporate-trained to handle internal/external customers in professional manner, while utilizing and adhering to the phone scripts and guidelines for triaging callsOther Duties:· Solve problem independently within scope of knowledge and authority to provide customers directions and solutions · Provide exceptional support to patients concerning necessary preparation for scheduled visit; including providing documents, films and notes from other providers, required preparation and protocol for diagnostic tests and procedures· Ensure patient requests and expectation are met and follow up as needed to enhance customer experience

Beaverton, Or, Us

· A senior member of the team, assist in managing the store as needed and perform other non-sales assignments including supervising and support of store events· Provide assistance and training to junior associates to build brand image and deliver exceptional customer experience· Effectively connect with customers and collaboratively work as a team to ensure the department and customer’s needs are met

Boston, Massachusetts, Us

· Implemented sensory and consumer research methods and test procedures· Interpreted and adhered to applicable environmental, quality and safety regulations· Analyzed, interpreted and presented research findings, accurately and properly into database· Verified received quantities of all merchandise against bills of lading· Coordinated delivery dates of inventory with management

Lowell, Ma, Us

· Officiated at a high level in sports and activities that includes, but was not limited to basketball, flag football, soccer, and softball· Assisted in all aspects of the administration and organization of leagues and tournaments· Promoted all functions and events sponsored by Recreation Center and Student Affairs· Assisted in recruiting, hiring, training, scheduling, supervising, and evaluating leagues officials

Bachelor'S Degree, Business- Marketing And Management

High School