Sonny Westerhout Email & Phone Number

Delft, Zuid-Holland, Nederland

Delft, Zuid-Holland, Nederland

As a Head of Business Operations, I am responsible for:• Leading 7 Business Unit Managers (200+ FTE).• Strategic planning and execution of operational processes.• Achieving (commercial) organizational goals & KPIs.• Talent management: Attracting, developing, and retaining top talent.• Developing and implementing innovative solutions.• Creating a high-performance culture.

As a Talent Lead, I am responsible for:• Coaching and mentoring a group of 15 talents within TOPdesk.• Conducting perspective, development, and performance reviews.• Developing talent plans and achieving set goals.• Identifying bottlenecks and proposing solutions.

Delft, Provincie Zuid-Holland, Nederland

As a Business Unit Manager, I am responsible for:• Leading a team of 20 employees.• Achieving sales and consultancy KPIs and targets.• Achieving the sales and performance objectives of the Business Unit.• Developing and implementing the strategy of the Business Unit.• Contributing to the development of new products and services.

Delft, Provincie Zuid-Holland, Nederland

As a Customer Success Manager (CSM), I am responsible for:• Managing a portfolio of 20+ clients in the IT, FM, and HR sectors.• Acting as the point of contact for all customer questions and issues.• Proactively advising customers on the use of our products and services.• Maintaining a strong relationship with customers.• Achieving the agreed KPIs.• Identifying opportunities for up- and cross-sell.

Delft

As a Service Management Consultant, I am responsible for:• Analyzes service processes, identifies bottlenecks and areas for improvement.• Develops and implements best practices to optimize the efficiency and effectiveness of service delivery.• Advises on the ITIL framework and best practices, guides organizations in the implementation of ITIL, and shares knowledge and expertise on service management.• Manages and implements service management tools, selects suitable tools, trains users, and improves the integration of different tools.• Coaches and trains employees, raises awareness of service management, develops training programs, and improves employee skills.

Delft

As a Junior Account Manager, I am responsible for:• Managing small customer accounts.• Answering questions and quote requests.• Customer contact via phone and email.• Advising on products and services.• Up- and cross-selling.

Delft Area, Netherlands

As a Manager, I am responsible for:• Achieving the success of TOPdesk's subsidiary, Delftware Consulting.• Leading a team of young, enthusiastic consultants.• Setting up and offering new services to new clients.• Achieving service excellence during consultancy projects.

Amersfoort

Utrecht

Ontwerp van een implementatieplan voor een landelijk, geïntegreerd en resultaatgericht contract voor drie verschillende diensten. De opdracht is met een acht beoordeeld.