Ruishan (Sonny) Yu, Pmp, Pmi-Acp, Csm

Ruishan (Sonny) Yu, Pmp, Pmi-Acp, Csm Email and Phone Number

Staff TPM @ Twilio @ Twilio
Ruishan (Sonny) Yu, Pmp, Pmi-Acp, Csm's Location
Boynton Beach, Florida, United States, United States
Ruishan (Sonny) Yu, Pmp, Pmi-Acp, Csm's Contact Details

Ruishan (Sonny) Yu, Pmp, Pmi-Acp, Csm work email

Ruishan (Sonny) Yu, Pmp, Pmi-Acp, Csm personal email

About Ruishan (Sonny) Yu, Pmp, Pmi-Acp, Csm

Staff TPM @ Twilio Experienced Technical Program Manager with a passion for building high performing cross functional teams through developing meaningful relationships with stakeholders, identify opportunities and implement customer centric technology solutions in complex enterprise environments to drive business outcomes. Living the American Dream in South Florida with my family. My interests also includes cooking and fishing.My LinkedIn posts/activities does not represent the views of my employer.

Ruishan (Sonny) Yu, Pmp, Pmi-Acp, Csm's Current Company Details
Twilio

Twilio

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Staff TPM @ Twilio
Ruishan (Sonny) Yu, Pmp, Pmi-Acp, Csm Work Experience Details
  • Twilio
    Strategic Operations Pmo - Staff Tpm
    Twilio Apr 2022 - Present
    San Francisco, California, Us
    Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience.Twilio has democratized communications channels like voice, text, chat, video, and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications.By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers. To learn more, visit us at Twilio.com
  • Ukg (Ultimate Kronos Group)
    Strategy & Operations Pmo - Project Manager
    Ukg (Ultimate Kronos Group) Nov 2020 - Apr 2022
    At UKG, Our Purpose Is People. Built from a merger that created one of the largest cloud companies in the world, Ultimate Kronos Group believes organizations succeed when they focus on their people. As a leading global provider of HCM, payroll, and workforce management solutions, UKG’s award-winning UltiPro, Workforce Dimensions, and Workforce Ready solutions help tens of thousands of organizations around the world and in every industry drive better business outcomes, improve HR effectiveness, streamline the payroll process, and help make work a better experience for everyone. Project/Programs focused on the following:-Google Cloud Platform program for application migration readiness activities - Customer Payments portal feature deployment to enhance CX and improve process efficiency -CX research initiative to identify pain points to improve CSAT and NPS for managed service offerings-Uipath RPA projects to improve operation teams’ efficiency and adhere to compliance standards -Improve PMO maturity, best practices and standards -Introduce PM 101 content to increase PM knowledge base for non PMs -Onboarding buddy for new PM and mentor junior PM.
  • Rotational.Careers
    Founder @ Rotational.Careers
    Rotational.Careers Nov 2020 - Jan 2022
    South Florida, Florida, Us
    Passion side project to help college students and recent graduates during cvoid. Our mission is dedicated to leveling the playing field for students and young professionals of all backgrounds to become future leaders of the world's most impactful organizations. We plan to achieve this mission by doing the following-Sharing information on rotational leadership programs and supporting career development resources.-Building a supportive community to engage in insightful career discussions.Available on desktop and mobile Technologies utilized:Front end UI - softr .io Backend data source - Airtable Web hosting - Wordpress
  • Otis Elevator Co.
    Digital Tech Pmo - Project Manager | Scrum Master
    Otis Elevator Co. Sep 2018 - Nov 2020
    Us
    Otis, a fortune ~200 company, is the leader in the elevator industry with ~$13B+ in annual revenue.04/2020-11/2020 (Independent company, spun off from UTC)09/2018-04/2020 (Off placement from DTLP, part of UTC)01/2018-08/2018 (UTC DTLP rotation)Managed cross functional Enterprise PMO digital projects/programs to delivered customer centric technology solutions through SDLC.•Managed testing of customer facing applications, development of change management content, field testing, upgrades and installation of IOT prototypes for global Digital IOT program.•Analyzed, managed development and implementation of Transformational MS Dynamics CRM 365 solutions for Finance, and Legal departments to re engineered their business processes to improve efficiency.•Deployed Xerox Conduent application utilizing Azure SSO to 5000+ users across 125+ locations to modernized finance process for field operations.•Managed Prontoforms SaaS platform with 100+ production workflows with more than 5000+ end users across 125+ locations for cross functional organizations.•Deployed Prontoforms and Salesforce Service Cloud solution to mitigate potential HR compliance risk across 125+ locations.•Managed Microsoft Azure Active Directory (AAD) Migration of 4000+ end users to align with Digital Transformation Strategy.•Partnered with HR, real estate and IT vendors to managed relocation of 200+ users including executive leadership across 4 locations. Recognized by senior leadership for great CX execution with a UTC Level II Award. •Partnered with InforSec, Legal, Compliance to ensure digital solutions are within company compliance standards to mitigate risks.•Audited monthly ERP process to ensure SOXA Compliance within InforSec.•Conducted analysis of Microsoft TFS on premise to Azure DevOPS to mitigate InfoSec compliance risk. Project Management Methodologies utilized: Waterfall, Agile, Scrum, KanbanTools utilized: JIRA, Confluence, Daptive PPM, Microsoft Office 365 suite
  • United Technologies
    Digital Tech Project Manager | Scrum Master
    United Technologies Feb 2016 - Aug 2018
    Farmington, Ct, Us
    United Technologies Corporation was a Fortune ~50 multinational conglomerate with ~$60B+ annual revenue with several subsidiaries (Otis Elevator, Carrier Corporation, Pratt & Whitney, and Collins Aerospace, etc). It merged with Raytheon to become Raytheon Technologies (RTX) on 04/03/2020. Otis Elevator and Carrier Corporation spun off to become independent companies to start its new chapter as leaders in their respective industries.I held project management experiences with UTC and its subsidiaries starting out as an intern and later joined its competitive (1 out of cohort of 12, with 5000+ applicants) FTE rotational Digital Technology Leadership Program (DTLP) and off-placed with its Otis Elevator division. With extensive focus on Enterprise Project/Program Management with Agile experience on cross-functional enterprise scale technologies. Otis Elevator (Spun off from UTC on 04/03/2020), •Project Manager | Scrum Master (09/2018 - 04/2020) - Off-placement •Project Manager | Scrum Master (01/2018 - 08/2018) – 3rd DTLP RotationCollins Aerospace (Formerly, UTAS)•Project Manager | Scrum Master (04/2017 - 12/2017) – 2nd DTLP Rotation••Collaborated with UI/UX designers, product managers, software developers to design enhanced UI/UX for SAP CRM Portal for 14,000+ end users.Carrier Corporation (Formerly, CCS)•Project Manager (06/2016 - 03/2017) – 1st DTLP Rotation••Led collaboration with global stakeholders included executive stakeholders to research end user pain points and developed global strategic Salesforce CRM roadmap proposal for Sales and Support Operations.Collins Aerospace (Formerly, UTAS)•Project Manager (02/2016 - 05/2016), short term bridge assignment before start of the DTLP program since I graduated a semester early. Supported SAP ERP Supply Chain implementation program for over 10,000+ users.

Ruishan (Sonny) Yu, Pmp, Pmi-Acp, Csm Skills

Time Management Project Management Management Public Speaking Customer Service Sap Team Leadership Leadership Sdlc Agile Project Management Business Analytics User Experience Design Certified Scrum Master Product Management Kanban Customer Relationship Management Requirements Gathering User Experience Jira Microsoft Dynamics Crm Team Building

Ruishan (Sonny) Yu, Pmp, Pmi-Acp, Csm Education Details

  • Western New England University
    Western New England University
    Minor In Enterprise Resource Planning (Sap)
  • General Assembly
    General Assembly
    Product Management | Ux Design | Agile | Scrum
  • Knowledge21
    Knowledge21
    Agile | Certified Scrum Master (Csm)
  • Cprime
    Cprime
    Agile | Product Management
  • Learnsmart Llc | Udemy
    Learnsmart Llc | Udemy
    Mastering Agile Scrum Project Management
  • Linkedin Learning
    Linkedin Learning
    Cert Prep: Project Management Professional (Pmp)®
  • Chicopee Comprehensive High School (Cchs)
    Chicopee Comprehensive High School (Cchs)
    Information Support Services And Cisco Networking

Frequently Asked Questions about Ruishan (Sonny) Yu, Pmp, Pmi-Acp, Csm

What company does Ruishan (Sonny) Yu, Pmp, Pmi-Acp, Csm work for?

Ruishan (Sonny) Yu, Pmp, Pmi-Acp, Csm works for Twilio

What is Ruishan (Sonny) Yu, Pmp, Pmi-Acp, Csm's role at the current company?

Ruishan (Sonny) Yu, Pmp, Pmi-Acp, Csm's current role is Staff TPM @ Twilio.

What is Ruishan (Sonny) Yu, Pmp, Pmi-Acp, Csm's email address?

Ruishan (Sonny) Yu, Pmp, Pmi-Acp, Csm's email address is yu****@****hoo.com

What schools did Ruishan (Sonny) Yu, Pmp, Pmi-Acp, Csm attend?

Ruishan (Sonny) Yu, Pmp, Pmi-Acp, Csm attended Western New England University, General Assembly, Knowledge21, Cprime, Learnsmart Llc | Udemy, Linkedin Learning, Chicopee Comprehensive High School (Cchs).

What are some of Ruishan (Sonny) Yu, Pmp, Pmi-Acp, Csm's interests?

Ruishan (Sonny) Yu, Pmp, Pmi-Acp, Csm has interest in Fly Fishing, Children, Entrepreneurship, Technology, Education, Personal Development, Health And Wellness, Stock Investing, Health.

What skills is Ruishan (Sonny) Yu, Pmp, Pmi-Acp, Csm known for?

Ruishan (Sonny) Yu, Pmp, Pmi-Acp, Csm has skills like Time Management, Project Management, Management, Public Speaking, Customer Service, Sap, Team Leadership, Leadership, Sdlc, Agile Project Management, Business Analytics, User Experience Design.

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