Sonoi Miah Email & Phone Number

London, England, United Kingdom

• Requirements gathering, designing, building and delivering solutions, documentation, training and support.• Extensive skills and experience using: Flows, formulas, reports, dashboards, custom objects and Sales engagement. • Provide support to reduce business critical system downtime and use root cause analysis to identify the issue before resolving.• Taking end to end ownership of technical issues raised via email, Microsoft Teams and over the phone.• Administering Salesforce CRM – Creating new users, setting up and managing SSO for users• Experience in integration with Marketing Cloud Account Engagement (Pardot), Outreach, ON24, LinkedIn Sales Navigator, Icertis (for contract lifecycle management),

Slough, England, United Kingdom

• Manage system changes through requirement gathering, writing up BRS and requirement analysis, system and UAT testing and managing the deployment of change.• Testing system changes.• Liaising with third party developers.• Administering Salesforce CRM – Creating new users, resetting passwords, proactively monitoring system usage. • Creating reports and dashboards for Stakeholders.• Provide training for users, including documentation.• Taking end to end ownership of technical issues raised via email, Teams and over the phone.• Keeping stakeholders informed on system changes and issues• Building custom apps containing custom objects, records, flows, fields, validation rules• Designing forms on third party applications and mapping integration on to Salesforce.

Langley, Berkshire, United Kingdom

• Review and validate jobs (surveys/installs) completed by the field teams and investigate Install Not Done using various systems including Temetra, OFS, CIS and CMOS.• Validate photographic evidence available on the job form OFS and Work Mobile.• Correcting the exceptions and ensuring that data sent back to Thames Water is correct.• Escalating any field quality concerns to line manager and field op supervisors.• Taking ownership of any issues with closing jobs right through to resolution.• Provide support and information to the Escalation Team for customer complaints and investigate when necessary.• Consistently meeting team targets and objectives• Meeting SLA’s and individual KPI’s where deemed necessary.

Iver, Buckinghamshire, United Kingdom

Traditional Fish & Chip shop in Iver.

Windsor, Berkshire, United Kingdom

London, United Kingdom

Controlling access points, identifying and vetting persons to prevent prohibited items entering the restricted zone and unauthorised access of travelling public at Security Control Posts by conducting passenger screening, which involves:• carrying out the physical search of departing passengers and their hand luggagewith the aid of security equipment such as x-ray machines and other screening and detection devices,• observing screens and equipment read outs,• assessing the significance of read-outs and data produce,• ensuring compliance with UK NASP Directives, DfT requirements and service delivery standards and security procedures,• reading, checking and verifying boarding cards of intending passengers • refusing entry to unauthorised persons and taking reporting action where necessaryChecked baggage screening (CBS) monitoring cargo baggageCrowd control and ensuring passengers are safe when boarding their flights and deplaningIdentifying potentially difficult situations and dealing calmly and effectively with conflict situationsInspecting unattended items or suspicious articles and taking the necessary course of actionLiaising with the travelling public, regulatory bodies, airlines, outside agencies and other departments within the airport

Handling incoming calls relating to customer accounts and fund productsLiaising with brokers about client issuesProvide transaction resolutionExplain financial products to clients and brokers

London, United Kingdom

Maximising sales by providing information to customers, identifying their needs in order to help them select the best productsSharing product knowledge with colleagues to maximise sales opportunitiesDealt confidently with all customer complaints, refunds and exchanges resolving all issues in a timely and professional mannerLiaise with brand manufacturer to organise training material.Create show material for current promotions.

Bachelor'S Degree, Business Economics & Finance, 2:1

Access Course, Pathway To Business, Distinction

Nvq Level 2, Information Technology

High School, Gcse, A - C Grades

English(B) Mathematics (B) and Science(B)