Jonathan Bone Email & Phone Number

Redhill, Gb

Crawley, Gb

My role Onsite Support involves working in all aspects of an IT department from first line support through service management to business and systems development.The primary focus of my work is aimed at the highly modified Orderwise ERP solution used by Onsite. I provide application support, BI/MI reporting, ETL and service development using SSIS on many of the previously undocumented processes that have been added to the database.The Secondary focus of my post is to provide general IT support utilizing managed service providers. Due to the remote nature of the managed services I am required to provide desktop support and act as a single point of contact for general IT issues. Acting as service manager I have assessed and changed the provision of services to return better value to Onsite.

East Grinstead, West Sussex, Gb

Working in a large IT department to provide on site desktop support during the roll out of Windows 10 Desktops and Laptops with the highest standards of customer care.This position primarily required me to support Windows XP through to Windows 10 Machines; Exchange 2010; Server 2003 through to 2012r2 and Citrix systems.I worked with Virgin Holidays' Service desk trough two major projects; Their Windows 10/ System Center roll out and their office move to new head quarters. I will be assisted them further through their peak trading period. This was a 5 month contract that was extended out; I take as a compliment to my customer service and technical support skills.

Burgess Hill, West Sussex, Gb

Working in a small team to support the IT requirements of 2000+ staff across the UK.

Brighton, Gb

Working in a high security infrastructure environment to provide support to a company in merger. Supporting a large number of legacy systems and interfacing with third party company support through the merger process.Ensuring all processes are suitable for audit and that business roles are correctly compartmentalized to ensure data protection.

Tunbridge Wells , Gb

General IT Administration on Windows Servers; Desktop Support for Win7 - Win 8.1; Setting up SQL Databases using provided scripts; Web application updates; IIS; Application testing; Documenting Processes for administration tasks for bespoke software. Generally anything IT related short of development.

London, Gb

My team and I provided 1st to 2nd line IT support to around 1500 users at 100+ sites across England achieving a first contact fix rate nearing 80% and exceeding all our SLAs.We provided Support for two Citrix farms (v4.0 and v6.0), PCs, peripherals and various software solutions.

Exeter, Devon, Gb

I was responsible for testing IT equipment and installing it across the NHS Trust estates in North Devon as part of an on going roll out.

I was responsible for enhanced safety testing of EPOS systems for petrol forecourts and reconditioning units that had been returned as faulty.