Jonathan Bone Email and Phone Number
An IT professional with 15 years’ experience of working in roles, across various sectors with a commitment to personal development; I am currently studying towards a bachelor’s degree in computing with the Open University and I have made a commitment to completing a master’s degree within 6 years.I have a broad knowledge base with an interest in most subjects, enabling me to understand the ICT needs of almost any business; I am an extremely fast learner; there is no better place than the deep end. I enjoy finding innovative solutions for a business; taking ownership of problems for users at all levels of an organization and solving their IT issues.I am fastidiously punctual; enjoy working as part of a team as well being able to self-motivate. I never make a promise I don’t know I can keep and I can comport myself in a friendly manner, even under extreme pressure.
Onsite Support Ltd
View- Website:
- onsite-support.co.uk
- Employees:
- 84
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Onsite Support LtdRedhill, Gb
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It ManagerOnsite Support Ltd Apr 2017 - PresentCrawley, GbMy role Onsite Support involves working in all aspects of an IT department from first line support through service management to business and systems development.The primary focus of my work is aimed at the highly modified Orderwise ERP solution used by Onsite. I provide application support, BI/MI reporting, ETL and service development using SSIS on many of the previously undocumented processes that have been added to the database.The Secondary focus of my post is to provide general IT support utilizing managed service providers. Due to the remote nature of the managed services I am required to provide desktop support and act as a single point of contact for general IT issues. Acting as service manager I have assessed and changed the provision of services to return better value to Onsite.
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Contracted Senior Service Desk AnalystThe Caravan Club Feb 2017 - Mar 2017East Grinstead, West Sussex, Gb -
Contracted Second Line And Desktop Support TechnicianVirgin Holidays Mar 2016 - Dec 2016Working in a large IT department to provide on site desktop support during the roll out of Windows 10 Desktops and Laptops with the highest standards of customer care.This position primarily required me to support Windows XP through to Windows 10 Machines; Exchange 2010; Server 2003 through to 2012r2 and Citrix systems.I worked with Virgin Holidays' Service desk trough two major projects; Their Windows 10/ System Center roll out and their office move to new head quarters. I will be assisted them further through their peak trading period. This was a 5 month contract that was extended out; I take as a compliment to my customer service and technical support skills.
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Contracted Technical Support EngineerThe Disabilities Trust Feb 2016 - Mar 2016Burgess Hill, West Sussex, GbWorking in a small team to support the IT requirements of 2000+ staff across the UK. -
Contracted Service Desk And Active Directory AnalystOnefamily Aug 2015 - Feb 2016Brighton, GbWorking in a high security infrastructure environment to provide support to a company in merger. Supporting a large number of legacy systems and interfacing with third party company support through the merger process.Ensuring all processes are suitable for audit and that business roles are correctly compartmentalized to ensure data protection. -
It Support EngineerIdentilam Plc May 2015 - Aug 2015Tunbridge Wells , GbGeneral IT Administration on Windows Servers; Desktop Support for Win7 - Win 8.1; Setting up SQL Databases using provided scripts; Web application updates; IIS; Application testing; Documenting Processes for administration tasks for bespoke software. Generally anything IT related short of development. -
Support Desk AnalystAffinity Sutton May 2005 - May 2015London, GbMy team and I provided 1st to 2nd line IT support to around 1500 users at 100+ sites across England achieving a first contact fix rate nearing 80% and exceeding all our SLAs.We provided Support for two Citrix farms (v4.0 and v6.0), PCs, peripherals and various software solutions. -
Desktop EngineerRoyal Devon And Exeter Nhs Trust Feb 2005 - May 2005Exeter, Devon, GbI was responsible for testing IT equipment and installing it across the NHS Trust estates in North Devon as part of an on going roll out. -
Development AssistantTorex Epos Solutions Nov 2004 - Feb 2005I was responsible for enhanced safety testing of EPOS systems for petrol forecourts and reconditioning units that had been returned as faulty.
Jonathan Bone Skills
Jonathan Bone Education Details
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The Open UniversityBsc Computer Science
Frequently Asked Questions about Jonathan Bone
What company does Jonathan Bone work for?
Jonathan Bone works for Onsite Support Ltd
What is Jonathan Bone's role at the current company?
Jonathan Bone's current role is IT Manager at OnSite Support Ltd.
What schools did Jonathan Bone attend?
Jonathan Bone attended The Open University.
What skills is Jonathan Bone known for?
Jonathan Bone has skills like Active Directory, It Service Management, Technical Support, Citrix, Microsoft Office, Windows Server, Microsoft Exchange, Blackberry Enterprise Server, Windows, Change Management, Information Technology, Itil.
Who are Jonathan Bone's colleagues?
Jonathan Bone's colleagues are Madison Gilbert, Quinton Holding, Cristina Petre, Damian Lynes, Jenson Lynes, Rochelle Lynes, Keneth San Pedro.
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