Son Nguyen Email & Phone Number

Sugar Land, Tx, Us

As Co-Founder & COO, I manage a team of 12 to manage and grow brands across social media networks such as Facebook, Instagram, and Youtube.Highlights:• Managed accounts of high profile clients with over 75M ad spend budget, helping them to increase conversions by meticulously analyzing campaign metrics and recommending optimizations.• Drove 100k organic followers to client's Instagram brand by implementing innovative growth hacking strategies on the Instagram network.• Drove 400k organic views to client's brand new YouTube channel by implementing various organic growth campaigns.• Advised client's team on how to launch a new YouTube video that has received over 500,000 views with a CTR of 9%+.

San Francisco Bay Area

As Co-Founder & CEO, I managed a team of 12 to launch and operate e-commerce stores on Shopify and individually owned websites.Highlights:• Launched a $1m revenue product by extensively researching new viral trends and working with network affiliate partners.• Conducted A/B testing on landing pages, website funnels, and up-sells to increase EPC by 3.5x, AOV by 1.4x and Conversion Rate by 2.5x on one of our top e-commerce products.• Mentored and helped to foster growth among 3 interns from MY/NL University program, providing learning experiences for roles across product sourcing, operations, marketing, and customer support in E-Commerce.

San Francisco Bay Area

• Managed the end-to-end lifecycle of a new product for iPhone (Chapters: Interactive Stories ), overseeing project launch and development.• Defined product metrics and key performance indicators, reporting directly to CEO.• Worked with development team in US and China, providing guidance on strategy and design.• Used data to drive actionable insights for product roadmap, product research, new features on launch and post-release.• Managed the execution of live-operations game content, integrating monetization, engagement, and retention systems.• Wrote specifications and requirements to meet business requirements, managed the product development schedule, worked on detailed user flows, screens and mockups, oversaw design integration, and launched products based on research, design and development.• Managed content sourcing team to find and execute deals for launch and post-release content.• Assisted art team to define the game aesthetics and provide feedback/direction.

• Managed launch for new games on iPhone/Android and localized existing games from China to US.• Wrote product requirements and specifications, communicating with development teams in US and China to drive the product development schedule from design to release.• Defined product metrics, objectives, key results, and resource requirements to help guide and measure the success of initiatives.• Tracked and reported key performance indicators that drove product life cycle performance, including revenue, engagement, and retention.• Assisted in building product wireframes and designs, creating user interface for a new mobile app.• Provided consulting and guidance for localization projects from China to US.

• Produced products for iPhone, Android, other smartphones devices.• Worked with game teams across the Storm8 organization towards timely and successful project launches.• Managed teams; maintained close communication with developers to ensure they meet contractual requirements and quality standards.• Managed live products and features post-launch.• Managed the entire game development cycle, from creative concepts to development to release.• Owned the ultimate responsibility for the success and growth of the product.• Researched and kept up with game market trends, patterns, and customer requirements.

• Produced products for iPhone, Android, other smartphones devices.• Worked with game teams across the Storm8 organization towards timely and successful project launches.• Managed teams; maintained close communication with developers to ensure they meet contractual requirements and quality standards.• Managed live products and features post-launch.• Managed the entire game development cycle, from creative concepts to development to release.• Owned the ultimate responsibility for the success and growth of the product.• Researched and kept up with game market trends, patterns, and customer requirements.• Shipped several new games.• Shipped several game updates.

• Provided a superior quality of customer service and support to our community.• Responded, tracked, and followed-up with users’ queries via tickets in a timely and professional manner.• Tracked and investigated bugs/issues from tickets and forums and provided feedback to fix problems in any game, and communicated games and/or system issues to the development team.• Interpreted and determined what User conduct is in violation of the rules and had the discretion to take action, including and up to termination of User’s Account.• Communicated with the developers and learned the product inside out in order to pass on accurate information to the customers.• Summarized customer issues and provided regular reports to relevant teams.

• Created and maintained a high level of player satisfaction through effective in-game and email customer service.• Supported community events.• Resolved and responded to players’ inquires, disputes, and complaints.• Acted as a positive role model for players in the game and forums to retain current users and attract new users.• Fostered trust and goodwill between the players and the company to help develop the community.• Identified, planned, created, and executed community events to grow players’ excitement.• Identified, investigated, and processed data regarding in-game issues, exploits, and bugs.• Supported quality assurance tasks.

Bachelor Of Science In Business Administration, Marketing

3.76 Cumulative GPA

Business Administration